TELUS Interview Questions

Updated Apr 22, 2015
173 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Burnaby, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at TELUS (Burnaby, BC (Canada)).

    Interview

    Contacted only 1week after submitting my resume. No phone interview, it was a panel interview with 2 managers, then one personality/skills test. The written test was composed of a variety of multiple choice behavioural questions as well as math testing skills. it was a very personable and down to earth interview with 2 very intelligent and likeable managers. They were more interested in how I would react or deal with difficult customers in different scenarios and circumstances.The managers there seem very likeable and easy to get along with.TELUS is a very well structured and managed company. It has a very good work/family life balance.

    Interview Questions

    Negotiation

    There wasn't one. The wage per hour was very good, as well as the benefits, they started immediately on day one, and you'd get incremental wage increases every few months after you've worked there a year. It was a great experience.

  2.  

    Marketing Manager Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at TELUS (Toronto, ON (Canada)).

    Interview

    I've interviewed with Telus at least thrice now and while the experience hasn't been unpleasant (too strong a word), it hasn't been fruitful either. all 3 roles were at individual contributor level. The first time was a joke. The hiring manager wasn't present for the interview and the guy who did interview me made a token attempt. the second time was a better experience. I was at the case + behavioral stage when i was offered my current job with another company. I spoke to the hiring manager at Telus who was a really positive person and he advised i don't lose a bird in hand for the one in the air. he didn't end up filling that role for 6 months so i'm glad i didn't wait. However I'm interviewing with them again so let's see how this round goes.

  3.  

    Design Specialist I Interview

    Anonymous Employee
    No Offer
    No Offer

    Interview

    Sat down with the employer. They asked me multiple questions and a few analytical questions. Mostly to figure out what my thought process was. The questions they asked were basic interview questions and the analytical question was how can we move Mount Fuji. Which tricked me at first but I responded.

    Interview Questions

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  5. Helpful (1)  

    Implementation Manager Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at TELUS (Toronto, ON (Canada)).

    Interview

    Two 1-1 interviews, once with the recruiter and once with the Telus hiring manager. Telus manager was very nice and comfortable to sit. Looking for keenness (later in his words - "in a good way"). This is a big, big company with lots opt silos so demonstrating you can deal with (process) ambiguity and not get stumped...that you can navigate through a huge organization and not get lost (my biggest challenge was going from very small company to mega-sized Telus)...is important. You need to show that within such a big company you can make the critical connections and relationships throughout the organization that will make you successful. The company with a huge front-line staff (union or not union operational folks) like Telus the the onus is on you (as manger or other) to make the front-line relationships work for you. While you may like to think you know what's going, the guy buried in the company basement probably knows more about the his business than you do - being open to and leveraging this knowledge can make you stand out and can be to your real advantage.

    Interview Questions

    • How you handle employee conflict.   1 Answer

    Negotiation

    non negotiable rate offered

  6.  

    Marketing Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4+ weeksinterviewed at TELUS.

    Interview

    1)Phone screen behavioural
    2)In person Behavioural
    3)In personal management consulting-style case

    Very helpful and friendly recruiting team led by the new grads, who also engage you throughout the process to see if you have any concerns. You even get a recruitment buddy who you can meet with before your final round interview.

    Interview Questions

    • Be prepared to answer questions about the telecom industry and what challenges face TELUS at present and in the future.   Answer Question
  7.  

    Sales Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 6 daysinterviewed at TELUS (Vancouver, BC (Canada)) in November 2014.

    Interview

    Phone interview asking simple questions about your customer service skills and values, followed by an in person interview, followed by a background check and reference check done by backcheck. The whole process took about a week, and I was offered a position. The 1 on 1 interview was more like a conversation to see if I would fit into the culture of Telus

    Interview Questions

    • What would you do if you told a customer wrong information? What would people say about their customer experience when you serve them?   Answer Question
  8.  

    Engineer-In Training Interview

    Anonymous Interview Candidate in Brampton, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at TELUS (Brampton, ON (Canada)) in November 2014.

    Interview

    There are 3 rounds of interview for this GELP program. The first round is phone interview and it is half technical and half behavioural based on the work and school. The second round is case presentation where a topic is given: innovative services or products for TELUS, and the case interview is with some other candidates (3-4 people) as well as hiring managers and current engineer-in training employees (5-6 people). Candidates are responsible of asking and answering questions within the time. The third round is a panel interview of 3 hiring managers, where technical and behavioural questions are asked based on your resume. Although, the questions were not very difficult... I was a little panic and went blank in the middle, but I still answered most questions nicely. Which results in a background check consent and unofficial offer now (Official offer will arrive when background check is done with passed).

    Interview Questions

    • How did you resolve a conflict when you are in disagreement with someone from outside of your team.
      Tell me about one time your opinion is in conflict with other co workers and it was not accepted in the end.
      Explain the technical concept you learnt at your previous work experience and tell it to someone who does not have this background.
       
      Answer Question
  9.  

    Graduate Engineering Program Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at TELUS (Toronto, ON (Canada)).

    Interview

    Had a telephone interview with someone from HR for about 30 min.

    Questions were about my past experience, and also about the company. Common interview questions like “What are your strengths?" or "Tell me about a time you had to be creative".... The first round is mostly the "Fit Interview" looking for someone creative, smart and with great interpersonal skills.

    Interview Questions

    • Where do you think you are going to be after your next 5 years   Answer Question
  10. Helpful (1)  

    Project Manager Interview

    Anonymous Employee
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online – interviewed at TELUS.

    Interview

    Applied via the TELUS Careers Website. Got an email after a few weeks asking for a phone interview. The interviewer gave a description of the position, followed by behavioral-type questions. Got another email after a few days informing that the Hiring Manager would like to have an interview over the phone. The discussion primarily revolved around situational-type questions from a questionnaire and writing down my comments. Strong focus on TELUS Values in both interviews.

    Interview Questions

    • What was the most difficult situation you faced and how did you handle it? Tell me about a time when you had to innovate / when you went above your responsibility to serve a Customer.   Answer Question
  11. Helpful (2)  

    Marketing Development Program Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3+ weeksinterviewed at TELUS in October 2014.

    Interview

    The first round of interviews takes place on-campus in October, and it consists of two 45-minute parts: behavioural interview and case interview, each with a different interviewer. The behavioural interview is pretty standard. The case interview is trickier; the case is given verbally, and the candidate must walk through his/her thought process with the interviewer. The interviewer will likely redirect the candidate if he/she starts to go off track.

    The second round of interviews takes place at the office a week after the first round. The structure is the same as the first, but with different interviewers.

    TELUS contacts the candidates by telephone to let them know whether or not they have made it through a few days after each interview round.

    Interview Questions

    • The case is the most difficult part of the interview. You have to verbalize your thought process, ask for additional information, and make assumptions as needed. It will likely include a mathematical element as well (e.g., percentages, adding, etc.). Bring some paper and pens to your interview. Prior to the interview, I recommend reading books and watching videos on YouTube about case interviews to familiarize yourself with how to approach cases.   Answer Question

See What TELUS Employees Are Saying

 Former Anonymous Employee

Pros: “Fun, fast paced work environment. Compensation is pretty fair. Great work/life balance. Tons of perks-discounts on phones, plans, other work perks.” Full Review

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