TELUS Interview Questions & Reviews in Vancouver, BC Area
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Updated Nov 30, 2011 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 9 ratings 
“Average” Interview
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Interview Experience [?] Based on 9 ratings
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| 1–9 of 9 TELUS Interviews | Sort by |
Co-Op at TELUS
Posted Nov 30, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Burnaby, BC (Canada) (took a day)
Interview is 1 on 1 with your future supervisor. General questions about your resume and work experience. Some behavioral questions.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Business Analyst II at TELUS
Posted Feb 15, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Vancouver, BC (Canada) (took 2+ weeks)
Very organised and straight-forward
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TELUS
Posted Mar 12, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2008 in Burnaby, BC (Canada) (took 2 weeks)
Applied online, was asked to come in to take some computer tests to measure various skills, attended 1-on-1 interview, was offered position.
Interview Questions
Negotiation Details
Entry-level position: Fixed wages, negotiation not an option.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
More TELUS Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Network Technician at TELUS
Posted Jan 18, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2008 in Vancouver, BC (Canada) (took 3 days)
3 Interviews - 1 Phone, one 1:1, then a panel interview. The 1:1 was by the team's trainer and it was also a skills exam. he basically asked some personality questions and some other questions to fell-me-out then put me in a lab to troubleshoot some issues. Once that was out of the way I had to do a background check with the BackCheck, then an aptitude test.
Interview Questions
Negotiation Details
No. Union.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Business Analyst at TELUS
Posted Jan 9, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Vancouver, BC (Canada) (took a day)
3 Rounds, first was a basic phone interview, second was an in-person behavioural, and the 3rd was a case interview (given 2 hours to analyze a harvard case, then 20 minute presentation + Q&A). First sound had simple questions just on why the company, behavioural questions, and about future plans. Second round had a market size, as well as typical leadership, teamwork, etc questions. And final round was a marketing/strategy focused case to really just see analytical skills.
Interview Questions
Negotiation Details
No negotiation.
Other Details
The interview consisted of a Phone Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Director at TELUS
Posted Dec 16, 2009
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2009 in Vancouver, BC (Canada) (took a day)
Very disrespectful and intimidating approach by senior leader
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Entry-Level at TELUS
Posted Oct 18, 2009
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2009 in Burnaby, BC (Canada) (took 3 weeks)
Took forever to set up an interview date after they requested one. I was only granted a phone interview, so I haven't gone farther in the process. They ask a number of Telus-specific questions, as well as more typical job interview questions. A little intimidating, I thought I was prepared but I wasn't. Make sure you research the company thoroughly and that you've thought through things enough to be quick on your feet.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Consumer Solutions Leadership Program at TELUS
Posted Oct 12, 2009 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2009 in Burnaby, BC (Canada) (took 4+ weeks)
There are three interviews after you made it pass the online recruitment.
The first is the phone interview, which I did not pass because I think I angered the interviewer when I told him TELUS could improve upon PR (e.g. Google TELUS blog).
My advice is to be prepared, concise and treat the interview like you're in a face-to-face interview i.e. don't read off of a piece of paper. Don't go beyond the scope of the question (e.g. with what I did). The entire interview should take 15-25 minutes and don't worry if it doesn't sound like the interviewer isn't listening to you because they're just typing up notes on your answers.
Tips from an insider interviewer:
Sound enthusiastic
Don't be too corporate-y since Telus isn't like that
Do your research - they always ask "what do you know about Telus"
When they ask questions don't be afraid to ask for a bit to think about it - it's better to ask for time or clarification than to ramble
Speaking of rambling, only answer the questions given and don't try to go beyond the scope of the question unless they ask
Overall she says the screener phone interview isn't a big deal since the real interview is face to face.
Use the BAR strategy to answer behavioural questions:
Background
Action
Result
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TELUS
Posted Apr 30, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Jan 2007 in Vancouver, BC (Canada) (took 2 weeks)
Probably one of the most comprehensive interview process I have ever gone through. Start by taking a general skills test with other potential candidates for various positions in Telus. Then you agree to a background check. Then you take what I think was an IQ test :) Then interview with managers that you will be working for. Got a phone offer the same day of the final interview. In hindsight, I should have taken this job.
Interview Questions
Reason for Declining
Telus expects a lot of you and a lot of flexability in the number of hours worked and the locations. I just couldn't risk the varying work hours at the time. However, I later realized that if you shine, Telus promotes rapidly.
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
More TELUS Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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