Teavana Interview Questions & Reviews
Link
Twitter
Facebook
Digg
Salaries |
| |
Reviews |
| |
Interviews |
| |
Jobs |
|
Difficulty Rating [?] Based on 2 ratings
“Average”
|
Interview Experience [?] Based on 2 ratings
|
Interview questions and reviews posted anonymously by interview candidates (updated Sep 23, 2009).
| 1 - 2 of 2 Teavana Interviews | Sort by |
Assistant Manager at Teavana
Posted Sep 23, 2009
|
3.0
|
Overall Positive Experience
|
Received and Declined Offer
|
Interviewed Sep 2009 (took 1 week)
It was a very basic and typical q&a session.
1. (going through resume...) oh, what did you like about this job?
2. What didn't you like about this job?
3. If a new customer was coming into the store, how would you greet/sell him our products?
4. What is 'Customer Service' to you?
5. Have you ever had to multi-task to more than one customer? How did you deal with it?
5. Would you be ok as part time?
Interview Questions
Reason for Declining
I was actually offered a better job than this low paying, part-time offer
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Share:
Store Manager at Teavana
Posted Jun 2, 2009
|
3.0
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Jan 2009 (took 2 days)
An HR representative began the process through email and phone contact, and we set up a time for an initial phone interview. Overall the phone interview went very well and I was granted a 1:1 interview with the person who would've been my immediate supervisor. I got to the meeting spot early and my interviewer was late. After 20 minutes of waiting with no phone call, I left, assuming they didn't manage time well, were unorganized and didn't have my phone number, or that it wasn't meant to be for one reason or another. 5 minutes later I received a phone call that the interviewer had gotten lost on the way, and still wanted to meet with me. We agreed on a place and sat down. The 1:1 interview lasted around an hour.
Teavana was relatively new to me, so I wasn't aware of how top-down sales focused they were. I've done lots of sales, but I don't like being pushy and I don't agree with the top-down model, and I was very blunt about that with the interviewer. The interviewer explained how they view the sales model, and while it made sense, I still didn't buy into it.
Teavana has a VERY specific sales process they want EVERY employee to use. Be prepared to talk about the salesperson extraordinaire that you are, and if you're applying for management, also be prepared to talk about how you've driven a team to exceed sales goals. If you don't want to comply with their sales process and would be more of a "I'll do it my way" person, don't bother. They'd probably see you as not a team player.
Also be prepared to talk about how you would drive sales for a luxury, high-priced item in a depressed economy, and the value of their product. The interviewer liked knowing that I knew my stuff and the background of the company even though I had never visited a store.
Afterwards I was told I would hear within a week, and after 2 weeks of no new I assumed I wasn't the person for the job. About a month after I got a form "thanks but no thanks" email. After the several conversations I had with HR, I would've thought that a personal phone call would've been more appropriate and respectful.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Share:
|
|
RSS Feed for Teavana Interviews |
