Teavana Interview Questions & Reviews
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Updated Jan 26, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 17 ratings 
“Easy” Interview
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Interview Experience [?] Based on 17 ratings
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| 1–10 of 17 Teavana Interviews | Sort by |
Barista at Teavana
Posted Jan 26, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in San Francisco, CA (took a day)
This was my first job interview ever in my life, so needless to say, I was nervous as hell even applying for a simple Barista job. Anyway, I received an e-mail from Teavana's Human Resources telling me that they're interested in interviewing me--to go to a linked website and select an 45-minute interview time slot for the following week. Got a confirmation e-mail with information about the interview, including the fact that there were going to be two Hiring Managers present. No surprise there. The interview was at a relatively quiet lounge area at the mall, since the new store branch wasn't fully constructed yet, so I didn't meet anyone else (nor did they offer tea samples like I hear some locations do). I got to the mall early, and headed over to the interview spot five minutes before my scheduled time.
From the moment she introduced herself and told me to wait the extra five minutes awkwardly in a seat across the seating area from them, until the end of the interview, the main interviewer of the two (the General Manager of the location; the Area Manager just sat there most of the time) maintained a stiff persona. The questions she started with already gave a clear hint of the aggressive sales pitch interests of the store. It was random question after question--didn't seem like they cared who I was (I didn't get the "Tell me about yourself" question), but rather just wanted to see what kind of personality I had relative to sales techniques. Seemed a little condescending, too, or maybe that was just her technique for the interview to see how I'd react to cold customers. She was quick to interview me about sales techniques that I wasn't able to make it clear in the beginning that I was primarily interested in the Barista position (to observe and get used to their technique first, and would work my way up). Plus, the application online combines the three positions together into one application (Team Leader, Team Member, and Barista)--that was a little confusing. At one point, she told me that Baristas also had sales intentions. "Really?" I asked. "I thought I remember reading on the ad that Baristas didn't have sales intentions." She responded with surprise--ERRK, minus points! I realized later that Baristas are INDIRECTLY involved in sales, but it wasn't a blatant, initial responsibility. Whatever. They really just want sales people, it seems. Got the rejection letter the following morning. Oh well, not surprised. Didn't feel too bad, anyway.
I was a bit flustered during the interview, but I can't say I wasn't expecting the possibility of them being so aggressive. I'll consider the interview "average" anyway.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
More Teavana Barista Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Team Member at Teavana
Posted Dec 18, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Raleigh, NC (took a day)
Referred by a corporate trainer; interview was a given. But did have to sell myself at the interview.
Negotiation Details
N/A
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Teavana
Posted Oct 12, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Durham, NC (took 2 weeks)
Applied online and was emailed a week after asking to schedule a phone interview. On the phone interview the rep gave me a very detailed background of Teavana. After that she had me tell her about my previous work experience and she had me answer many customer situations that I have handled in my past (like how did you handle an angry customer?). Phone interview was longer than any other phone interview I have ever had (about 20 mins). Was then emailed 2 days later asking to schedule a 1:1 interview with the hiring manager for the store. It was schedule 3 days later. Since this was a brand new store, I had to wait outside where the store was supposed to be. A man and a lady approached me I was taken to the food court. At first it was kind of intimidating having two people interviewing me but I kept the conversation going, made sure to give a couple of jokes in between to ease up the tension. They asked questions like "What was your biggest accomplishment?" "How did you handle angry customers?" and also work experience questions. Pretty much the same questions I was asked in the phone interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
More Teavana Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Team Member at Teavana
Posted Jul 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2009 (took 1 week)
Most of the interview questions that I was asked were related to tea. The interviewer wanted to know that I had prior knowledge of tea and that I was passionate about tea. Besides that, the questions were very typical interview questions, i.e. teamwork skills, strengths, etc.
Interview Questions
Other Details
I Applied Online.
More Teavana Team Member Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Team Member at Teavana
Posted May 31, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Bethesda, MD (took a day)
Applied online and in a few months, I was given a call by the General Manager, requesting an interview. The interview was done at the food court and went impossibly smoothly. She just wanted me to expand on some points on my resume, asked about my availability and previous skills, and explained the job to me. I asked questions and got a good feel for the company and the store with a quick walk through and meet-and-greet of some of the other employees. Super friendly and helpful.
Negotiation Details
I didn't negotiate because everyone has a fixed salary, and hours are assigned based on your sales numbers. Any bonus you get is based on your own sales, so any "negotiation" later in your employment is done through your actions and numbers.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Team Member/Barista at Teavana
Posted Apr 29, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took 1 week)
Applied for the Team Member/Barista position online, received an email the next day saying that they wanted to interview me. Scheduled the interview for a couple days later and had a 1:1 interview with the General Manager. It was very casual, questions mostly related to personal background, interest in tea, why Teavana, etc. Was offered the position on the spot.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Team Member at Teavana
Posted Apr 19, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2011 (took 2 weeks)
I initially found out my local Teavana was hiring in store so I applied online. I was called the next day to set up an interview. I called back and had set up an interview for the following Monday. My first interview was with the manager of the sotre, who I had seen a few times as I frequent Teavana. She brewed me a up of tea, I just wanted an herbal tea but she told me they usually like to use high quality teas in interview and offered to add a white tea to blend with my herbal. I was like okay cool, free cup give me the good stuff! haha. We went out in the mall and sat . She asked me basic interview questions for sales positions. She asked if I was familiar with top-down selling. She explained to me that Teavana is a sales based position, you make commission on top of your wage and whoever does well gets more hours. She was completely upfront about it and I knew it was something I was comfortable with. She then had me sell my cup of tea and I figured they would because they had me learn about the tea I was drinking. I was nervous but she told me its fine, everyone usually is.
We set up my next interview with the assistant manager for the following Monday. Again they made me a cup of tea and had me read about it and look around while it brewed. We then went outside and interviewed. IT was the same kind of questions. She told me with my experience they would probably have me be a key holder. She asked me how I felt when I walked into Teavana, if I had ever been to Teavana before going to their store, stuff like that. I asked her about her experience with Teavana . She said she liked me and I'd be good for the store and they will contact me in a week.
I think I've got the job. Id recommend you apply for this job if you are comfortable with sales.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Retail at Teavana
Posted Feb 12, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Charlotte, NC (took a day)
I applied on the companies website. The interview was in-person with the general manager. The interview consisted of really basic general questions without any difficult behavioral questions which I liked. It was probably one of the easiest interviews I can remember. The general manager asked about my previous jobs. It was stressed that the job was very sales intense and had sales goals. I got the impression they were looking for some sales background. At the end the general manager walked me through their sales process and asked me to repeat what they just showed me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Teavana
Posted Jan 6, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jun 2010 in Oak Brook, IL (took a day)
The interviewer and I went for a walk around the mall where we chatted about my accomplishments. He threw in a few behavioral questions but seemed more nervous than I was. Over all, he seemed very disinterested with all that I had to say, but of course he was not supposed to be interviewing me. The manager was too busy so she sent him out. At the end of the interview, he asked me to pretend to try to sell him something that I had on me.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Team Member at Teavana
Posted Aug 28, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Aug 2010 in Knoxville, TN (took a day)
It was interesting in that we walked around the mall instead of sitting down. The two managers asked normal questions (strong skills, activities, past employment...). They asked about sales experience and examples of my experience. For this job you have to sell a certain amount per hour to get the 2% bonus at the end of the month.
Reason for Declining
College classes are more important.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
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