TechSmith

  www.techsmith.com
Work in HR? Unlock Free Profile

TechSmith Customer Service Intern Interview Questions & Reviews

All Interviews Received Offers
1 candidate interview Back to all interview questions
Relevance Date Difficulty
2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Intern Interview

Customer Service Intern
Okemos, MI

The process took 1 week - interviewed at TechSmith in November 2010.

Interview Details – I found the company on a college career website and applied immediately. About a week later, I received an email from a member of the customer service team asking about my availability and was offered a phone interview. The phone interview was mostly behavioral questions (Have you ever encountered a difficult customer? How did you handle them? etc) and resume questions. Less than 30 minutes later I was offered an in-person interview at the office. This was a little intimidating as there was the member of the customer service team that conducted my phone interview, as well as a rep from HR, and the CS manager. The interview consisted of 45 minutes of behavioral questions similar to the ones in the phone interview. All three had a packet of questions that they rotated through until you had answered enough of them. Three days after the interview I was offered the position.

Interview Questions

Negotiation Details – Only negotiated my start date, which they were very flexible on.

Worked for TechSmith? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.