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Staples Resident Easy Tech Interview Question

I interviewed in Totowa, NJ and was asked:
"Technicians here are also expected to sell goods and preventive services. How many times should the customer have to say no before you accept it and walk away?"
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Part of a Resident Easy Tech Interview Review - one of 532 Staples Interview Reviews

Answers & Comments

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I don't believe in badgering the customer or using aggressive sales tactics, as such, I generally accept the first or second no as final depending on the situation but either way, I do not just walk away. I let the customer know that I am there if they need me for anything and ask if there's anything else I can do.
- Interview Candidate on Aug 27, 2013

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