TeleTech Customer Service Representative Interview Questions & Reviews
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Updated May 1, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 25 ratings 
“Easy” Interview
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Interview Experience [?] Based on 25 ratings
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| 1–10 of 25 TeleTech Interviews | Sort by |
Customer Service Representative at TeleTech
Posted May 1, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Englewood, CO (took 4+ weeks)
Phone Interview consisted of very basic interview questions.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Apr 29, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jul 2011 (took a day)
One on one interview. Ask me about what is written in my resume, about my education and work experience. They also ask me about the job I was applying for, what knowledge do I have with the job. They also ask me and gave me scenarios on different customers and ask me what would I do or how would I handle those different scenarios.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Apr 10, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 4+ weeks)
TeleTech has a great hiring and interview process. The entire process is handled by phone and web. The responses are always within the time frames given and the instructions for advancing in the process were clear. I began an application on the company website and received an e-mail invitation to schedule an appointment for an interview within days. The interview was a web and phone conference format and took about two hours. I received a formal offer letter within less than a month of starting the process.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Mar 7, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Springfield, MO (took 6 weeks)
So, I applied online, then came in to do the skill/personality test. After a quick interview, which was fairly standard, I didn't hear anything for weeks. I called the company back, and was told, originally, I was marked as declined offer, but after I told them I didn't decline, they gave me another interview, then, two weeks later, I was hired.
Interview Questions
Negotiation Details
There was no negotiation. The job only had one set income.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Feb 29, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took 4+ weeks)
You get a hiring presentation and then choose to accept or decline. 1 Question is asked of each person individually with a group meeting online. The question asks like "Describe a time where you had to deal with a difficult situation involving a Customer?" Things like that to assess your attitude and service.
Interview Questions
Negotiation Details
NONE
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Customer Service Representative at TeleTech
Posted Feb 1, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Beaufort, SC (took 2 days)
Several people were interviewed at once. You had to log in a Cisco session which we were emailed our code and time. It was a conference call we were broken into groups. Then we were asked questions and had to type in our responses. The interviewer would switch between the groups ask a question then put us on hold and ask a question to the second group. The first interview they told us it was working from home, had to have a landline phone, DSL internet and desktop computer and be willing to work weekends and holidays. Second interview was similar and at the end the interviewer told which applicants would continue and the rest of us could reapply.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Jan 10, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 2 days)
I saw an ad for the company on TV. Then I submitted my application through their on line web site. I was called within several hours. I scheduled an interview the following day. I completed a skills test at the site, then had a 1:1 interview and was offered employment. The following day I completed a urinalysis and then background check.
Interview Questions
Negotiation Details
Absolutely no negotiations
Other Details
The interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Dec 19, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took 2 days)
Was told that I would receive interview after the assement test. Test was very long, involved a techincal test, a test over basic windows commands, and a sales test that we had wear headphones and pick answers. Those were very obivous. The test included a lot of sales type questions, which I did not know would be part fo the job
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Dec 13, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2010 (took a day)
It was a disorganized group interview. They had machines test your English rather that a live person.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Oct 22, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2009 (took a day)
There was a primary interview with another 30 people.
Then the recruiter called for a 1:1 which took no more than 5min per person. Lots of sitting and waiting until your turn. Once that went thru, they send the workbooth cd. If you can make it work in your computer, then they offer you a job.
They will not tell you the program until first day of training. You have a feeling for which it is, they will not tell you directly.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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