TeleTech

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TeleTech Customer Service Representative Interview Questions & Reviews

Updated Jul 5, 2014
All Interviews Received Offers

Getting an Interview  

59%
9%
3%

Interview Experience  

66%
20%
12%

Interview Difficulty  

Average Difficulty
77 candidate interviews Back to all interview questions
Relevance Date Difficulty
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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Englewood, CO

I applied online and the process took 2 weeks - interviewed at TeleTech.

Interview Details – Its a group interview over the phone with about 3-4 team leads and anywhere to 20-30 other people if they don't drop the call. They split you in groups and give you situation and basically ask how would you handle it. After that one person from each group gives their group to everyone on the line. It's a simple process just make sure you contribute to the discussion because they are listening.

Interview Question – None everything is done as a group so if you can't think of the right words to say 9 times out of 10 someone else will and just add on to it   Answer Question

Negotiation Details – After the interview you receive an invitation to register for training and the job pretty much takes off from there


1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Springfield, MO

I applied online and the process took 2 days - interviewed at TeleTech in May 2014.

Interview Details – Had to fill out an online assessment that took about one hour. Pretty typical and easy. Went in for a job fair interview. The person giving the interview was very kind and knowledgeable about the job. I was hired on the spot and sent for my drug test. I start tomorrow.

Interview Question – How to make a customer happy when what they want conflicts with company policy.   Answer Question

Negotiation Details – No negotiation. Starting pay 9.50 an hour. 600 sign on bonus.


Accepted Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Springfield, MO

I applied online and the process took a day - interviewed at TeleTech in August 2011.

Interview Details – There's two interviews that cover background experiences, hypothetical situations, as well as why you're interested in the company. The interviews are conducted by supervisors. There are skills test that you take on the computer that assess personality as well as simulation.

Interview Question – There weren't any surprise questions. Most everything you'll be asked deals with either hypothetical situations or past situations at previous jobs.   Answer Question

Negotiation Details – n/a


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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Lorain, OH

I applied online and the process took 1 week - interviewed at TeleTech in April 2012.

Interview Details – Hiring process consisted of hands on computer and phone, some phones and the usual inter view questions. Not a hard process.

Interview Question – The questions were average interview questions, what did you know about the company, how did you hear about the job.   View Answer


Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Dallas, TX

I applied through a staffing agency and the process took 1+ week - interviewed at TeleTech in January 2013.

Interview Details – Phone interview and hired by phone

Interview Question – What do you add to,our'organization   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Charlotte, NC

I applied online and the process took 2 weeks - interviewed at TeleTech in September 2013.

Interview Details – There are two phone interviews after initial online assessment. On the 2nd interview they offer you a training opportunity. Once in training you have about three weeks to manage all the system required for the position. This a contract company so position is not secure.

Interview Question – How would handle an irate customer?   View Answer

Negotiation Details – Signed a disclosure statement that said you cannot receive unemployment. Also the policy regarding separation from employment for either employee or employer can happen without notice.


No Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Kalispell, MT

I applied in-person and the process took 2 weeks - interviewed at TeleTech in August 2010.

Interview Details – Fast hiring and fun learning process.

Interview Question – Listening to so many angry phone calls; and management empathisizes faster call service more than better quality service.   Answer Question


Accepted Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at TeleTech in October 2013.

Interview Details – everything is done over the phone or internet

Negotiation Details – You get to work from the comfort of your home


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Morgantown, WV

I applied online and the process took 2 weeks - interviewed at TeleTech in November 2009.

Interview Details – Interview process is multi-staged process, including 1) brief phone interview, 2) computer-based questionnaire, tour of the facilities, one on one interview. Also involved are background checks and drug screenings.

Interview Question – Have you been taken to court for writing bad checks? Not everyone knows the difference between a 'bad check' and a check returned NSF (aka a bounced check).   Answer Question

Negotiation Details – none


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 5 days - interviewed at TeleTech in September 2013.

Interview Details – the interview process was easy. It was done over the phone

Interview Question – Give an example of when you had to deal with a difficult client   Answer Question

Negotiation Details – no negotiation phase. The pay scale was already set per position

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