TeleTech Customer Service Representative Interview Questions

Updated Aug 31, 2015
118 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at TeleTech.

Interview

I got an email inviting me to join a conference call; it was a job offer call. The call lasted about an hour. Training and the job itself were explained then we picked our schedule.

Other Interview Reviews for TeleTech

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at TeleTech (Melbourne, FL) in August 2015.

    Interview

    I filled out an application online and was called in to schedule an "interview". It ended up being an information session with about 8 applicants, which required NO input from anyone besides the session leader. Everyone was offered to be entered in the health insurance agent licensing course required to be hired on, pending a passed drug test. After the course wrapped up, it took three weeks for my state exam to be scheduled. All positions were filled at my local office (Melbourne, FL) by the time I was able to take/pass my exam and I will need to train and work at an alternate location 25+ miles from the original location (Rockledge, FL). Not an awesome experience so far; however, the process has been incredibly easy.

    Interview Questions

    • Explain your previous customer service and call center experience.   Answer Question
  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in North Las Vegas, NV
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at TeleTech (North Las Vegas, NV).

    Interview

    Over the phone interview..Basic questions very easy ..recruiter was very professional and nice. The main concern was do i have a location in my home that is free from noise..Children tv etc...and would i be able to work the schedule provided.

    Interview Questions

    • Would i have a place to work that is quiet and free from outside noise   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at TeleTech.

    Interview

    Passed the assessment and was offered the job. No interview was done. I took the assessment earlier in the day. I was called and told I passed the assessment and was offered the job. Since it was the end of the week, I was told to report on the following morning.

    Interview Questions

    Negotiation

    No negotiations. Pay is set according to program.

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  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in McAllen, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at TeleTech (McAllen, TX) in June 2015.

    Interview

    Well first of all it started with an online assessment, then once passed you get an invitation to schedule yourself for an interview. Interview process was good. Once you pass the first interview, then you go to a offer interview and must provide 2 forms of i.d. and voila you're hired :) Very clean and professional environment. Starting pay is 10.50/hr

    Interview Questions

    • How many years of experience don't put have working in customer service?   2 Answers

    TeleTech Response

    Jul 20, 2015 – Social Media Specialist

    Excellent! Thanks for telling us your interview experience!

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Morgantown, WV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at TeleTech (Morgantown, WV) in June 2015.

    Interview

    Applied online, HR was very quick to respond to my application. Very simple and easy. I was called and asked several basic background/experience questions. I had a interview set up and I had to take assessment test before the interview. The test were easy but you have to know basic computer knowledge.

    Interview Questions

    • How much experience I have in customer service.Also if i had computer skills.   Answer Question
  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Springfield, MO
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at TeleTech (Springfield, MO) in May 2015.

    Interview

    I applied here my 1st day being back in the area. The next morning I received an email asking me to complete the assessment. While doing the assessment I received two phone calls from Teletech. The first was from a nice lady with an accent asking me to call her back so we could do a phone interview. The second was from another nice lady named Kerri (who actually works at the Springfield location) asking me to call her back if I was still interested in the job. I also got an email from Kerri during the application process telling me if I didn't contact her within two days that I would no longer be considered for the position. Again, I was in the middle of this timed assessment so I mentally noted everything and decided to call them back when I was finished. The assessment itself was relatively easy and exactly something I would expect from a call center. There was a personality segment, a computer skills segment, and then a part that actually included a phone call simulation. I also believe there was a short math section as well. As soon as I was done with the assessment I decided to call Kerri back. I let her know who I was and that yes I was definitely interested in the position. She invited me down to the site to meet that day. When I walked in I sat in the lobby chairs as instructed to do over the phone and proceeded to wait to be called for what I assumed was an interview. There was one other girl already waiting there as well. Soon a guy wearing glasses and a plaid shirt came over. He seemed very hipsterish and I soon found out his name was Phillip. Phillip told me to wait here for a just a few minutes while we waited for a few more people to show up. Once they did he explained we were all going to go into these little rooms and get on the computer so he could verify our applications were complete. Of course I had thoroughly checked my application and it was complete so once he verified this he went to a different website and helped me print out a drug screen form. He told me that they're supposed to give you 48 hours to do the drug test but that today was the last day to fill up a roster for the new class so if I wanted to be apart of that class then I needed to go today. Then he handed me my forms and directed me back to the lobby to wait for the others so that we could do our "Offer" together. At this point I pretty much knew that I had the job and there would be absolutely no formal interview. I waited about 8ish minutes for the other applicants to complete everything and as soon as the five of us were done Phillip directed us to a little conference room. A few moments after we sat down he passed out the "offer letters" and he said, "Now I'm not going to say the hourly wage out loud because we have two different projects here but I will tell you that the hourly wage is based on your qualifications and experience, and that it's all the same." This pissed me off for some reason. I mean I knew it was a call center and that of course hourly starts the same for everything and everyone but don't throw in there that it's based on qualifications and experience when it's obviously not especially when I know my skills are worth a lot more than what you are willing to pay. So then he started explaining the difference between USAA and Bestbuy which were the two projects they were hiring for. They put me on USAA. He explained training was Monday-Friday 6am to 3pm, so be ready to have that schedule for your first five weeks of working here. Then he collected two forms of id to copy. Before we left he gave us all cheap water bottles and then enticed us to come back for training to get our "fancy" coffee mugs. After I left I went straight over to take my drug test. The staff at the clinic was extremely frustrated with Teletech because I guess they had been sending people over non stop all day. (I guess that goes to show you how desperate they are to hire people). The next day I received another call from Phillip asking me to come in and choose my schedule for after training. When I got there Phillip didn't even remember who I was! He asked if I was there do my offer. As soon as I told him my name though he remembered me and even where I was from. To his credit though it must be hard trying to hire so many people all at once. To my horror I discovered that they only had split days off!! Phillip assured me that two days off together do come up in shift bids so it would only be temporary but that has yet to be determined.

    Interview Questions

    • Will you take this job? Out of all the crappy schedules, which one would you prefer? Can you take a drug test today?   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at TeleTech (Melbourne, FL) in May 2015.

    Interview

    It was actually very good. You get a mock call right off the bat which gave you a good idea but not accurate idea of what you do daily. The hiring manager Laura is a sweetheart. I just wish this job was not such a pain in the rear.

    Interview Questions

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Average Interview

    Application

    I applied in-person. I interviewed at TeleTech.

    Interview

    One interview with HR rep. 10 or so questions followed by a typing test. Overall adequate for the position being offered. Only downside was not getting offer via phone, but received welcome letter in the mail 3 days before training started.

    Interview Questions

    • Tell us about a time you had to exercise good judgment when making a decision.   1 Answer

    Negotiation

    None, take or leave offer.

  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Paducah, KY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at TeleTech (Paducah, KY) in December 2014.

    Interview

    I went to an open house in December and applied for the job in their system. The next day I was scheduled to do assessments because I ran out of time to do it at the open house. I was interviewed after the assessments, told I did really well. The interview went well. I was told they wouldn't be starting a class until late winter or Spring. The interviewer asked if I was ok with being added to a list to be contacted, I consented.

    Interview Questions

    • To be honest I think the questions are the same everywhere. What are your experiences and how do they relate to the job you're applying for.   1 Answer
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