TeleTech

www.teletech.com
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TeleTech Interview Questions

Updated Feb 22, 2015
Updated Feb 22, 2015
231 Interview Reviews

Interview Experience

Interview Experience

68%
22%
9%

Getting an Interview

Getting an Interview

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12%
6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Work At Home Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied, had the first interview process which was through a machine. Was about 6 easy questions. Went to the job orientation, which I accepted. The job was supposed to start in about a month. Received an email that the job was pushed back 2 weeks. I didn't hear anything from then on. I emailed and found out that I supposedly declined the position.

    Interview Questions
    • Everything was straight forward, your normal interview questions.   Answer Question
    Accepted Offer
  2.  

    TeleTech @ Home Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at TeleTech.

    Interview Details

    Everything was done through either an online questionnaire or over the phone group interview. They also do system tests, where you have to download something that scans your computer to check and be sure it meets minimum requirements to run the programs you will need to work.

    Interview Questions
    • Nothing really difficult about it, standard run of interview type questions. It was over five years ago so I don't remember much about what questions they asked specifically.   Answer Question
    Negotiation Details
    Most of what they wanted to know was availability of shifts. . .when I would be available. Be cautious about giving too broad of an answer or they may give you a really, really bad shift. If you take classes, or have another job or obligations that prevent you from being available during certain times or days of the week, let them know that upfront.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at TeleTech.

    Interview Details

    One interview with HR rep. 10 or so questions followed by a typing test. Overall adequate for the position being offered. Only downside was not getting offer via phone, but received welcome letter in the mail 3 days before training started.

    Interview Questions
    • Tell us about a time you had to exercise good judgment when making a decision.   View Answer
    Negotiation Details
    None, take or leave offer.
    Accepted Offer
    Average Interview
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  5. 3 people found this helpful  

    Tax Support Chat/Voice Professional Interview

    Anonymous Interview Candidate in Cleveland, OH
    Anonymous Interview Candidate in Cleveland, OH
    Application Details

    I applied online. The process took 4 daysinterviewed at TeleTech in December 2014.

    Interview Details

    Very Easy! I applied online on Sunday and received an invitation for an offer call on Monday. Confirmed the webinar offer call for Tuesday and accepted the offer the same day.It wasn't like your typical face to face interview. This is a at home position so I was at least expecting a interview over the phone. But no.... Once you take the assessment ( took me two hours and part of it is open book) you pretty much can see the status of your application if you log back into teletech and see the status of your application . Recruiter was very nice and returned my emails the same day.

    Interview Questions
    • The webinar was very unprofessional. Too many people on the phone at once. It was a conference call setting and you could hear people's background actions. The times are not flexible nor is there any pay negotiations . It pays 13.00 an hour so thats not bad. I didnt like all the email exchange and some of the information in the webniar was not mentioned in the offer letter   Answer Question
    Negotiation Details
    No. You were told what your pay was in front of the whole conference call. Everyone was paid the same amount 13.00 an hour
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Vice President Level Role Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a recruiter. The process took 4 weeksinterviewed at TeleTech in December 2014.

    Interview Details

    Hiring manager no showed for the first phone interview . . . then was an hour late for the rescheduled phone interview. No questions were out of the ordinary. About half way thru the interview I think we both agreed that there was not a fit . . . at least I knew it was not the place for me.
    What is important to note is that there was no follow up or closure from the recruiter. Even after follow up emails. I think this is somewhat consistent with some of the other feedback on TeleTech and how they treat their employees.
    I'd be careful about this company. The treatment is inconsistent with the vision and talking points of the CEO . . . that is a red flag.

    Interview Questions
    • Not really anything that was unexpected. You need to be prepared and know more about the company than what is on the web page.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Paducah, KY
    Anonymous Employee in Paducah, KY
    Application Details

    I applied online. The process took 2 daysinterviewed at TeleTech in December 2014.

    Interview Details

    I went to an open house in December and applied for the job in their system. The next day I was scheduled to do assessments because I ran out of time to do it at the open house. I was interviewed after the assessments, told I did really well. The interview went well. I was told they wouldn't be starting a class until late winter or Spring. The interviewer asked if I was ok with being added to a list to be contacted, I consented.

    Interview Questions
    • To be honest I think the questions are the same everywhere. What are your experiences and how do they relate to the job you're applying for.   View Answer
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Technical Support Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3+ monthsinterviewed at TeleTech in December 2014.

    Interview Details

    Multiple emails about 4 days after online applications and tests. I spent days trying to get my computer up to their standards and it was not my computer. I called their HD and they tried to assist and couldn't. Between the multiple standard emails to do this and that. Take tests, check personal computer, update settings, setup appointment, and then I went back and forth on their website which kept looping.

    Interview Questions
    • Just the assessment was long, labored and tricky.   View Answer
    Reasons for Declining

    I applied for 2 positions, didn't realize one was seasonal so I withdrew it, got an email for an interview via an adobe room. The email gave no information on what job or anything else so when I got there it was the seasonal position. Advised recruiter and she was unresponsive and I've heard nothing since.

    Declined Offer
    Negative Experience
    Difficult Interview
  9.  

    At Home Cust Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online – interviewed at TeleTech in December 2014.

    Interview Details

    Filled out an application, the next day received an email to test the computer that will be used for work at home. At this same time you will take an online assessment. If everything passes, they will email with a job offer.

    Interview Questions
    Negotiation Details
    None
    Accepted Offer
    Easy Interview
  10.  

    Customer Service Work At Home Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in December 2014.

    Interview Details

    I applied to a lot of Work @ Home jobs at the same time. I don't remember this application process in depth, but I know I had to do an assessment that required me to listen and do a mock call. It was fairly simple if you pay attention. My computer had to go through a test and I had to chat with technical support. I didn't receive a confirmation e-mail after the technician helped me, that was the part that made me nervous, but he told me I will get an e-mail in 3-5 days. He helped me and after that was done, I had to wait 5 days for an offer e-mail. The same day I received the offer, I had to select an offer phone call time, it was the same day I received the offer e-mail. 3 hours later, I was on a webinar type of call on the PC and they gave a powerpoint about the hours, shift, and pay. I am in a Seasonal position, but it can change based on numbers and if you do well.

    Interview Questions
    • Paying attention to the initial assessment while watching TV.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  11. 1 person found this helpful  

    Technical Support Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 5 daysinterviewed at TeleTech.

    Interview Details

    When you apply for the position, you will received emails regarding system requirements to completed the interview process of online tests and how to prepare for the online. You will be tested on your basic computer skills, your grammar and reading comprehension abilities, and your customers services skills.

    Interview Questions
    • The most unexpected part of online test is accurately responding to a computer simulation of client stating his/her compliant .   Answer Question
    No Offer
    Positive Experience

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