TeleTech Interview Questions & Reviews
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Updated Feb 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 45 ratings 
“Easy” Interview
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Interview Experience [?] Based on 45 ratings
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| 1–10 of 45 TeleTech Interviews | Sort by |
Manager at TeleTech
Posted Feb 11, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 (took a day)
It was a basic 'tell me about a time' interview. Nothing hard, just be able to explain your history with examples. Situation/action/result
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
More TeleTech Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Feb 1, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Beaufort, SC (took 2 days)
Several people were interviewed at once. You had to log in a Cisco session which we were emailed our code and time. It was a conference call we were broken into groups. Then we were asked questions and had to type in our responses. The interviewer would switch between the groups ask a question then put us on hold and ask a question to the second group. The first interview they told us it was working from home, had to have a landline phone, DSL internet and desktop computer and be willing to work weekends and holidays. Second interview was similar and at the end the interviewer told which applicants would continue and the rest of us could reapply.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Skills Test.
More TeleTech Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Process Specialist at TeleTech
Posted Jan 30, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Uniontown, PA (took 1 week)
Please be prepared to answer those difficult interview questions that are out there.
Interview Questions
Negotiation Details
Shifts are what this company offers and are sometimes negotiable.
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Notebook Support Specialist at TeleTech
Posted Jan 23, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Springfield, MO (took 2 days)
First, everything you communicate with them with it through email. You apply online and they will email you with a assessment date to choose from. You go in, casual business attire and then a group of you will take a series of skills tests taking from 30 minutes to 2 hours depending on the person. Then you use a in house phone and call human capital, which is their hr department. They will then tell you what positions you can interview for, if any. In my case, I passed all tests and could have interviewed for three positions. When they tell you what you qualify for, they explain the job expectations and pay. When you go in for your interview, you interview with a employee and they asked me a series of experience questions and then some questions pertaining to the job I was applying for. In my case, I got hired on the spot and I came back later that day and filled out my federal identification forms and signed a "contract" with them. The contract basically said my position, pay and start date. After that you go take a drug test and if everything is fine, they email you briefly before your start date to remind you. Then you start training for up to 45 days, which is all paid.
Interview Questions
Negotiation Details
The offer is not negotiatable that I am aware of.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Jan 10, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 2 days)
I saw an ad for the company on TV. Then I submitted my application through their on line web site. I was called within several hours. I scheduled an interview the following day. I completed a skills test at the site, then had a 1:1 interview and was offered employment. The following day I completed a urinalysis and then background check.
Interview Questions
Negotiation Details
Absolutely no negotiations
Other Details
The interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
More TeleTech Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Dec 19, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took 2 days)
Was told that I would receive interview after the assement test. Test was very long, involved a techincal test, a test over basic windows commands, and a sales test that we had wear headphones and pick answers. Those were very obivous. The test included a lot of sales type questions, which I did not know would be part fo the job
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
More TeleTech Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Dec 13, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2010 (took a day)
It was a disorganized group interview. They had machines test your English rather that a live person.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
More TeleTech Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Internal Communications Specialist at TeleTech
Posted Oct 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Denver, CO (took 2+ weeks)
I spoke with an HR representative several times (probably 1.5 hours total of phone time). The interview style is very conversational, not behavioral interviewing, no real "hard ball" questions. Because i had another offer on the table they did all of my face-to-face interviews in one day (3 interviews, 2 one-on-one, and one with 2 interviewers). The people are friendly and welcoming. The building is very nice, so be prepared for that or you could get intimidated as a reaction (the, 'uhh, i may be out of my league' knee-jerk reaction if you aren't a confident person). Dress sharp, be prepared, speak clearly, concisely, bring some ideas to the table, and as always, do your homework! Your best bet for scoring an interview is to get an employee referral - use your network and be persistent yet professional
Interview Questions
Negotiation Details
This was probably the scariest/toughest part. I was successful in making them throw out the first number (which was a range). They gave me the top of that range and were upfront that they were trying to get me the top number in that range, but I couldn't squeeze any additional money or benefits. I got nervous about pushing back after a few attempts and just settled (but the salary was excellent considering my minimal experience, and I was /am very happy)
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Operations at TeleTech
Posted Oct 26, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 5 days)
I have interviewed many times before, but I have never had a interview process go so efficiently and quickly. Standard behavioral interview questions should be expected. I interviewed with two senior managers and two directors during the first interview. The managers ran this interview for the most part. The second interview was with the two directors and a VP, but the VP had a scheduling conflict at the last minute. I did meet again with the directors and the VP, but the VP ran this interview and outlined her expectations and commitment to the investment and ROI desired for someone in this role.
Within hours after the final interview the recruiter advised that I would be offered the position and should be able to have a final offer the following week. Let me say the recruiter was wonderful, he kept me abreast of all changes and delays, all for the most part were out of his hands, because someone above him needed to approve my starting salary. That process took over two weeks. Honestly, I felt the position was not going to be filled. However, when I almost gave up hope, the position was finally signed off on.
Interview Questions
Negotiation Details
The recruiter and I talked about this upfront. How I wish more recruiters were this honest! Rather than waste everyone's time, the salary range was stated upfront and asked if it was acceptable. I appreciate that.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at TeleTech
Posted Oct 22, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2009 (took a day)
There was a primary interview with another 30 people.
Then the recruiter called for a 1:1 which took no more than 5min per person. Lots of sitting and waiting until your turn. Once that went thru, they send the workbooth cd. If you can make it work in your computer, then they offer you a job.
They will not tell you the program until first day of training. You have a feeling for which it is, they will not tell you directly.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
More TeleTech Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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