TeleTech Interview Questions

Updated Aug 27, 2015
286 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1.  

    Customer Service Representative At Home Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at TeleTech (Jacksonville, FL) in January 2015.

    Interview

    No interview, just a webex meeting describing assignment, all responses was through email. Two days of training and started taking calls. Training was rushed and most of time spent on helping other's in training remember passwords and technical help.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied in-person. I interviewed at TeleTech.

    Interview

    One interview with HR rep. 10 or so questions followed by a typing test. Overall adequate for the position being offered. Only downside was not getting offer via phone, but received welcome letter in the mail 3 days before training started.

    Interview Questions

    • Tell us about a time you had to exercise good judgment when making a decision.   1 Answer

    Negotiation

    None, take or leave offer.

  3. Helpful (3)  

    Tax Support Chat/Voice Professional Interview

    Anonymous Interview Candidate in Cleveland, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at TeleTech (Cleveland, OH) in December 2014.

    Interview

    Very Easy! I applied online on Sunday and received an invitation for an offer call on Monday. Confirmed the webinar offer call for Tuesday and accepted the offer the same day.It wasn't like your typical face to face interview. This is a at home position so I was at least expecting a interview over the phone. But no.... Once you take the assessment ( took me two hours and part of it is open book) you pretty much can see the status of your application if you log back into teletech and see the status of your application . Recruiter was very nice and returned my emails the same day.

    Interview Questions

    • The webinar was very unprofessional. Too many people on the phone at once. It was a conference call setting and you could hear people's background actions. The times are not flexible nor is there any pay negotiations . It pays 13.00 an hour so thats not bad. I didnt like all the email exchange and some of the information in the webniar was not mentioned in the offer letter   Answer Question

    Negotiation

    No. You were told what your pay was in front of the whole conference call. Everyone was paid the same amount 13.00 an hour

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  5. Helpful (1)  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at TeleTech in December 2014.

    Interview

    Hiring manager no showed for the first phone interview . . . then was an hour late for the rescheduled phone interview. No questions were out of the ordinary. About half way thru the interview I think we both agreed that there was not a fit . . . at least I knew it was not the place for me. What is important to note is that there was no follow up or closure from the recruiter. Even after follow up emails. I think this is somewhat consistent with some of the other feedback on TeleTech and how they treat their employees. I'd be careful about this company. The treatment is inconsistent with the vision and talking points of the CEO . . . that is a red flag.

    Interview Questions

    • Not really anything that was unexpected. You need to be prepared and know more about the company than what is on the web page.   Answer Question
  6.  

    Customer Service Work At Home Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at TeleTech (Atlanta, GA) in December 2014.

    Interview

    I applied to a lot of Work @ Home jobs at the same time. I don't remember this application process in depth, but I know I had to do an assessment that required me to listen and do a mock call. It was fairly simple if you pay attention. My computer had to go through a test and I had to chat with technical support. I didn't receive a confirmation e-mail after the technician helped me, that was the part that made me nervous, but he told me I will get an e-mail in 3-5 days. He helped me and after that was done, I had to wait 5 days for an offer e-mail. The same day I received the offer, I had to select an offer phone call time, it was the same day I received the offer e-mail. 3 hours later, I was on a webinar type of call on the PC and they gave a powerpoint about the hours, shift, and pay. I am in a Seasonal position, but it can change based on numbers and if you do well.

    Interview Questions

    • Paying attention to the initial assessment while watching TV.   Answer Question

    Negotiation

    No negotiation.

  7.  

    At Home Cust Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Easy Interview

    Application

    I applied online. I interviewed at TeleTech (Austin, TX) in December 2014.

    Interview

    Filled out an application, the next day received an email to test the computer that will be used for work at home. At this same time you will take an online assessment. If everything passes, they will email with a job offer.

    Interview Questions

    • Basic customer service skills   1 Answer

    Negotiation

    None

  8.  

    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at TeleTech in December 2014.

    Interview

    Multiple emails about 4 days after online applications and tests. I spent days trying to get my computer up to their standards and it was not my computer. I called their HD and they tried to assist and couldn't. Between the multiple standard emails to do this and that. Take tests, check personal computer, update settings, setup appointment, and then I went back and forth on their website which kept looping.

    Interview Questions

    • Just the assessment was long, labored and tricky.   1 Answer

    Reasons for Declining

    I applied for 2 positions, didn't realize one was seasonal so I withdrew it, got an email for an interview via an adobe room. The email gave no information on what job or anything else so when I got there it was the seasonal position. Advised recruiter and she was unresponsive and I've heard nothing since.

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Paducah, KY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at TeleTech (Paducah, KY) in December 2014.

    Interview

    I went to an open house in December and applied for the job in their system. The next day I was scheduled to do assessments because I ran out of time to do it at the open house. I was interviewed after the assessments, told I did really well. The interview went well. I was told they wouldn't be starting a class until late winter or Spring. The interviewer asked if I was ok with being added to a list to be contacted, I consented.

    Interview Questions

    • To be honest I think the questions are the same everywhere. What are your experiences and how do they relate to the job you're applying for.   1 Answer
  10. Helpful (1)  

    No Offer
    Positive Experience

    Application

    I applied online. The process took 5 days. I interviewed at TeleTech.

    Interview

    When you apply for the position, you will received emails regarding system requirements to completed the interview process of online tests and how to prepare for the online. You will be tested on your basic computer skills, your grammar and reading comprehension abilities, and your customers services skills.

    Interview Questions

    • The most unexpected part of online test is accurately responding to a computer simulation of client stating his/her compliant .   Answer Question
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 days. I interviewed at TeleTech.

    Interview

    A flurry of emails, then directions for a phone interview (completely automated) never spoke to a human, showed up the first day, no idea how to get past security, recruiter didn't show up for an hour

    Interview Questions

See What TeleTech Employees Are Saying

3 people found this helpful

  Current Chat in Akron, OH

Pros: “I love my co workers. Even though I work from home I had fun with them. My TLs were very helpful and I enjoyed working from home.”“I love my co workers. Even though I work from home I had fun with them. My TLs were very helpful and I enjoyed working from home.” – Full Review

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