TeleTech

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TeleTech Interview Questions & Reviews

Updated Jul 5, 2014
All Interviews Received Offers

Getting an Interview  

69%
14%
6%

Interview Experience  

67%
24%
7%

Interview Difficulty  

Average Difficulty
191 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative I Interview

Customer Service Representative I
Springfield, MO

I applied online and the process took 1 week - interviewed at TeleTech in September 2012.

Interview Details – There is a computerized simulation of customer service rep work with test questions, and simple tests of typing and communications skills, then a one-on-one interview that included standard questions about sales skills, etc.

Interview Question – The interviewer took out his cell phone, put it on the desk and told me to sell it to him. I got the impression that this was not a standard part of the interview.   Answer Question


No Offer

Positive Experience

Easy Interview

Inside Sales Interview

Inside Sales
Phoenix, AZ

I applied online and the process took 2 days - interviewed at TeleTech in November 2013.

Interview Details – Interview process began very streamlined as I signed in when I got into the office and immediately went back with a women who explained the available opportunities in detail and then back to the waiting room so an interviewer from the specific department could come down to complete the interview.

Interview Question – Quite simple interview, not behavioral. He asked simple phone sale questions "How would you build rapport with the secretary of the person you need to get in contact with" and more common questions (best/worst attributes, examples of how you have solved problems in the past etc). Afterwards he made it sound very promising and said that I should receive a phone call either way by then end of the week. It is Tuesday of the following week and I have yet to hear back whether I am being offered employment or the opposite.   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Morgantown, WV

I applied online and the process took 2 weeks - interviewed at TeleTech in November 2009.

Interview Details – Interview process is multi-staged process, including 1) brief phone interview, 2) computer-based questionnaire, tour of the facilities, one on one interview. Also involved are background checks and drug screenings.

Interview Question – Have you been taken to court for writing bad checks? Not everyone knows the difference between a 'bad check' and a check returned NSF (aka a bounced check).   Answer Question

Negotiation Details – none


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 5 days - interviewed at TeleTech in September 2013.

Interview Details – the interview process was easy. It was done over the phone

Interview Question – Give an example of when you had to deal with a difficult client   Answer Question

Negotiation Details – no negotiation phase. The pay scale was already set per position


Declined Offer

Positive Experience

Easy Interview

Customer Service Agent Interview

Customer Service Agent
Vernon Hills, IL

I applied online and the process took 5 days - interviewed at TeleTech in October 2013.

Interview Details – Interview as basically through an automated system, I had to answer 6 questions. The next day or so I was invited to take part on a "offer call". Were I and other 39 people had a presentation by a requiter. They presented us with the job basic details and post offer guidelines.

Interview Question – How do you deal with change and handle angry or difficult customers.   View Answer

Reason for Declining – I was not a fan of BOA and working part time dealing with their customers was not worth the stress. Plus the wage was only 8.50 PH.


Accepted Offer

Negative Experience

Average Interview

Director of Finance Interview

Director of Finance
Englewood, CO

I interviewed at TeleTech in May 2010.

Interview Details – Not very thorough. I you could read and breathe, you were good to hire.

Negotiation Details – None


1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative/Work From Home Interview

Customer Service Representative/Work From Home

I applied online and interviewed at TeleTech.

Interview Details – Very easy process...you are interviewed over the phone and asked 5 questions which is typed for someone in HR to review and if they like your answers you are sent an email to proceed to the next step which is an offer of employment and if you except you will be then offered a position but it may not be a position you applied for but a position in what they have available at that time.

Interview Question – All of the questions are very easy because they pertained to answers only you can provide concerning your work experience   Answer Question

Negotiation Details – I asked for a job salary between 9.50 - 10.50 and i only received an offer for 8.00


Accepted Offer

Neutral Experience

Easy Interview

Call Center Agent Interview

Call Center Agent

I applied online and the process took 1 week - interviewed at TeleTech in November 2009.

Interview Details – Done in an over-the-phone group/panel interview. Hectic, to say the least, because there will always be one or two people with no concept of etiquette phone behavior, who put themselves on speakerphone with TVs and music and kids and dogs in the background. Or they constantly interrupt with questions.

Interview Question – Nothing difficult or unexpected, just some scenarios presented and asked how we would handle them.   Answer Question

Negotiation Details – There was no negotiation. They basically say "this is what we pay. This is what we offer. Take it or leave it."


Accepted Offer

Positive Experience

Very Easy Interview

Csr1 Interview

Csr1
Virginia Beach, VA

I applied online and the process took 5 days - interviewed at TeleTech in April 2013.

Interview Details – It was all on the phone. Filled out application. I was then contacted by email within 5 days. They set up an automated phone interview. They sent email for everything else like the drug test, visa status. Overall, the application process was quick and easy.

Interview Question – How did you deal with an angry customer.   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Post Purchase Support Interview

Post Purchase Support
Englewood, CO

I applied online and the process took 4+ weeks - interviewed at TeleTech.

Interview Details – Phone interview. You have a chance to review the questions and prepare for them

Interview Question – It was fairly easy   Answer Question

See What TeleTech Employees Are Saying

1 person found this helpful

 Former Technical Support Representative in Springfield, MO

Pros: “None really other than PTO” Full Review

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