TeleTech Interview Questions

Updated Sep 11, 2014
Updated Sep 11, 2014
202 Interview Reviews

Interview Experience

Interview Experience

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24%
8%

Getting an Interview

Getting an Interview

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13%
6%

Interview Difficulty

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Average

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Customer Service Representative I Interview

    Anonymous Interview Candidate  in  Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took 1 week - interviewed at TeleTech in September 2012.

    Interview Details

    There is a computerized simulation of customer service rep work with test questions, and simple tests of typing and communications skills, then a one-on-one interview that included standard questions about sales skills, etc.

    Interview Questions
    • The interviewer took out his cell phone, put it on the desk and told me to sell it to him. I got the impression that this was not a standard part of the interview.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Inside Sales Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 days - interviewed at TeleTech in November 2013.

    Interview Details

    Interview process began very streamlined as I signed in when I got into the office and immediately went back with a women who explained the available opportunities in detail and then back to the waiting room so an interviewer from the specific department could come down to complete the interview.

    Interview Questions
    • Quite simple interview, not behavioral. He asked simple phone sale questions "How would you build rapport with the secretary of the person you need to get in contact with" and more common questions (best/worst attributes, examples of how you have solved problems in the past etc). Afterwards he made it sound very promising and said that I should receive a phone call either way by then end of the week. It is Tuesday of the following week and I have yet to hear back whether I am being offered employment or the opposite.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Morgantown, WV
    Anonymous Interview Candidate in Morgantown, WV
    Application Details

    I applied online. The process took 2 weeks - interviewed at TeleTech in November 2009.

    Interview Details

    Interview process is multi-staged process, including 1) brief phone interview, 2) computer-based questionnaire, tour of the facilities, one on one interview. Also involved are background checks and drug screenings.

    Interview Questions
    • Have you been taken to court for writing bad checks? Not everyone knows the difference between a 'bad check' and a check returned NSF (aka a bounced check).   Answer Question
    Negotiation Details
    none
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at TeleTech in September 2013.

    Interview Details

    the interview process was easy. It was done over the phone

    Interview Questions
    • Give an example of when you had to deal with a difficult client   Answer Question
    Negotiation Details
    no negotiation phase. The pay scale was already set per position
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Director of Finance Interview

    Anonymous Interview Candidate  in  Englewood, CO
    Anonymous Interview Candidate in Englewood, CO
    Application Details

    interviewed at TeleTech in May 2010.

    Interview Details

    Not very thorough. I you could read and breathe, you were good to hire.

    Negotiation Details
    None
    Accepted Offer
    Negative Experience
    Average Interview
  7.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Vernon Hills, IL
    Anonymous Interview Candidate in Vernon Hills, IL
    Application Details

    I applied online. The process took 5 days - interviewed at TeleTech in October 2013.

    Interview Details

    Interview as basically through an automated system, I had to answer 6 questions. The next day or so I was invited to take part on a "offer call". Were I and other 39 people had a presentation by a requiter. They presented us with the job basic details and post offer guidelines.

    Interview Questions
    • How do you deal with change and handle angry or difficult customers.   View Answer
    Reasons for Declining

    I was not a fan of BOA and working part time dealing with their customers was not worth the stress. Plus the wage was only 8.50 PH.

    Declined Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative/Work From Home Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at TeleTech.

    Interview Details

    Very easy process...you are interviewed over the phone and asked 5 questions which is typed for someone in HR to review and if they like your answers you are sent an email to proceed to the next step which is an offer of employment and if you except you will be then offered a position but it may not be a position you applied for but a position in what they have available at that time.

    Interview Questions
    • All of the questions are very easy because they pertained to answers only you can provide concerning your work experience   Answer Question
    Negotiation Details
    I asked for a job salary between 9.50 - 10.50 and i only received an offer for 8.00
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at TeleTech in November 2009.

    Interview Details

    Done in an over-the-phone group/panel interview. Hectic, to say the least, because there will always be one or two people with no concept of etiquette phone behavior, who put themselves on speakerphone with TVs and music and kids and dogs in the background. Or they constantly interrupt with questions.

    Interview Questions
    • Nothing difficult or unexpected, just some scenarios presented and asked how we would handle them.   Answer Question
    Negotiation Details
    There was no negotiation. They basically say "this is what we pay. This is what we offer. Take it or leave it."
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Csr1 Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied online. The process took 5 days - interviewed at TeleTech in April 2013.

    Interview Details

    It was all on the phone. Filled out application. I was then contacted by email within 5 days. They set up an automated phone interview. They sent email for everything else like the drug test, visa status. Overall, the application process was quick and easy.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Post Purchase Support Interview

    Anonymous Interview Candidate  in  Englewood, CO
    Anonymous Interview Candidate in Englewood, CO
    Application Details

    I applied online. The process took 4+ weeks - interviewed at TeleTech.

    Interview Details

    Phone interview. You have a chance to review the questions and prepare for them

    Interview Questions
    Accepted Offer
    Average Interview

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