Telefónica Interview Questions

Updated Aug 27, 2015
64 Interview Reviews

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  1.  

    Head of Talent Interview

    Anonymous Employee in London, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 4+ weeks. I interviewed at Telefónica (London, England (UK)) in March 2014.

    Interview

    Where do I start? No clear process or even knowledge of how to interview from the 5 directors! I was dealing with a great recruitment consultant who was close to the business and who shared with me much about the company and role. He was clear to outline that they were going through a change process and so this role was strategic to them going forward. I was asked to attend an interview with the founder, this then was changed to a telephone interview and I prepared for the call. I waited for 2 hours for the call to take place, finally hearing that there was a 'client issue' which had to be attended to. Fine these things happen, a note might have been helpful but happy to reschedule. The call was arranged for a later date and I thought that it went really well. Some great concepts discussed, sharing of ideas and overall very positive. I was really interested in the role post call and keen to move forward. I was asked to prepare a presentation and to talk about talent management programmes etc. I did so and arrived for the interview. A lovely lady met me from the reception and put me in a room... all five of the directors arrived for my interview, no introductions were made, they asked me to go forward to my presentation and this is where things became really strange. I tried to open up the conversation to gain some further information and to tailor my presentation, the room was not friendly at all. I was speaking about talent and HR processes and what I had delivered for other clients of mine and I was told not to refer to case studies and only to talk about what I would do for them. Of course I backtracked and made an effort to tailor my presentation, I introduced some very basic models to help identify talent and was starting to talk about how to deploy these when the gentleman who I had spoken to on the telephone stopped me, told me that he didn't want to hear any more and that I should leave. I have to say, as far as an interview process goes, the strangest that I have ever experienced in my life! A huge opportunity for the person who is chosen to make a big difference as to how these guys operate.

    Interview Questions

    • I was surprised that there was not an introduction piece to the interview, an opportunity to break the ice and get to know each other. I had loads of ideas about how the organisation could tackle their talent programme but could not present a completed programme because I simply did not know enough about their organisation. This is, in my experience, generally discussed at a first round meeting and if I had met with one/two people in the first instance I am sure I would have been in a position to present a tailored presentation. What I tried to do was choose clients who were similar and talk about what I had delivered for them, I was told 'not to refer to what you have delivered for others', most bizarre.   Answer Question
  2. Helpful (1)  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Telefónica in October 2014.

    Interview

    Online application followed immediately by online assessment, which must be completed within 2 days of application. The interview is a video interview recorded online with behavioral questions like tell me of a time, and why did you choose Telefonica. The interview is a video interview where you are required to answer questions and record it with a webcam. This process can be very awkward as there is no feedback from the receiver, also people always sound and sometimes look, less of their best on webcams, so I'd suggest practicing beforehand and making sure you are an artist before starting the interview.

    Interview Questions

    • The final question is the only one that would require extra research. They asked to mention how O2 could make use of some new technologies.   Answer Question
  3.  

    Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Telefónica in April 2009.

    Interview

    interviewed by two managers. one normanlly would lead and the other take notes, however occasionally both ask questions. asked to complete a presentaion on what you would do on first day in the role when call volumes hit the roof

    Interview Questions

    • give us an example of a time when you have managed a team through change   Answer Question
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  5.  

    Human Resources Intern Interview

    Anonymous Employee in Prague (Czech Republic)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Telefónica (Prague (Czech Republic)) in May 2013.

    Interview

    1.Cover letter + CVs 2. Tests - a)personality b) one day at office - application to see how you can manage your email accounts c) analytical skills 3. if successful at tests then you continue to video interview, you have one week to record yourself to 5 questions (2 of them are in english) 4. assesment centre 5. interviews --- whole process takes 3-4 months approximately

    Interview Questions

  6.  

    Assistant Store Leader Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. I interviewed at Telefónica.

    Interview

    Applied online then a resourcing assistant called me 2 days after for a telephone interview which i passed and was booked for a face to face interview where i was asked various questions about my past jobs and a competency based interview

    Interview Questions

    • Tell me about a time where you had to influence the outcome of a sale.   Answer Question
    • Tell me about a time where you had to deal with a sales assistant who was not performing at their best.   Answer Question

    Negotiation

    Understand competency based questions and learn about star method of answering questions. Give plenty of details.

  7.  

    Assistant Store Manager Interview

    Anonymous Employee in London, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Telefónica (London, England (UK)) in March 2015.

    Interview

    Firstly, I completed an online questionnaire. Then I was asked to complete a video interview, the question do not directly correspond with the role I was applying for. Two days later received a call from the recruitment team just to make sure I understood the job description and to make sure I met the required needs. I was then invited to have a 1:1 interview, I had to read a 12 page booklet about a customer advisors performance and then do a role play on how they can improve their performance. After that I was asked some questions chosen on how I answered the online questionnaire.

    Interview Questions

  8.  

    Software Engineer Interview

    Anonymous Interview Candidate in Madrid (Spain)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 8+ months. I interviewed at Telefónica (Madrid (Spain)) in March 2011.

    Interview

    Slow process with many ridiculous questions and IQ tests. Some of the engineers had been there for ages and had a very poor English, which made the process a bit more difficult. A few managers where electric engineers driving software teams and that was apparent from the nature o fthe questions they posed.

    Interview Questions

  9.  

    Intern Interview

    Anonymous Interview Candidate in Slough, Berkshire, South East England, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Telefónica (Slough, Berkshire, South East England, England (UK)) in September 2013.

    Interview

    Straight forward, easy and fun (depends on the role). It was an online application, then was invited to test stage, at test stage it was using an office inbox to prioritize email, reply email and the speed at which all this was done. After this was a phone call to screen you to see where to place you, then after an invitation to assessment centre. At the assessment centre you were asked to prepare a presentation, questions were given before hand and you had to prepare. After that it took 3 weeks to get a phone call on the acceptance. This was three years ago and we were the first batch of interns, the guinea pigs, I'm sure a lot has changed.

    Interview Questions

  10.  

    Intern Interview

    Anonymous Interview Candidate in Barcelona (Spain)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Telefónica (Barcelona (Spain)) in July 2010.

    Interview

    I went through a very simple hiring process. Some interviews with the junior management and HR. They wanted to review my undergraduate project since it was related to their work.

    Interview Questions

    • I was being hired for image processing / 3D stuff. They wanted a detailed explanation of one formula in my thesis.   Answer Question
  11.  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Telefónica in November 2014.

    Interview

    Applied online Send links to complete test some of which required the impossible. One test was 5 minutes long and you had to answer 50 questions in that time, although the answers were true false or cant tell it took so long because each question linked to a certain tab of which there were six, some with written information and some graphs Another test was emails looking through possibly 100 emails and marking there importance before forwarding them to the correct people Altogether there were about 6 test. The next stage was a recorded video interview personally I was not a fan because you had a question on the screen and then you just spoke to yourself so it didn't put me in the correct mind set of an interview

    Interview Questions

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