Teleperformance Call Center Agent Interview Questions

Updated Jan 21, 2015
12 Interview Reviews

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Call Center Agent Interview

Anonymous Interview Candidate in Salt Lake City, UT
Accepted Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 1 dayinterviewed at Teleperformance (Salt Lake City, UT) in August 2014.

Interview

3 interviews . a computer test that last 2hrs .
The interview process is very unprofessional from the environment to the personel interviewing you. They have you go through all this interview process just to hire any one , if that is a way to just have a look like they are proffesional it does not cut it.

Interview Questions

  • If a customer was traveling to another state for vacation how can you turn that into offering him a service or product we possibly provide?   1 Answer

Negotiation

They don't give you any

Other Interview Reviews for Teleperformance

  1.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Columbus, OH
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at Teleperformance (Columbus, OH) in June 2014.

    Interview

    It was a long and drawn out process. I spoke to about 3-4 different recruiters that asked almost basically the same questions. There was testing as well that seemed very simple...anyone could and should pass it. Pretty basic overall... just too time consuming. I was there about 3 hours!

    Interview Questions

    Negotiation

    This job was offered, pay was way lower than I expected. There is no room for negotiating a higher pay. It is what it is.

  2.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Boise, ID
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at Teleperformance (Boise, ID).

    Interview

    If you are a living breathing human I believe that you could get a job here. They have about a 20% per month turn over in agents

    Interview Questions

    • I was presented a competently different picture on the computer than what the caller was seeing I think my mistake was not calling for additional support.   Answer Question

    Negotiation

    There was no negotiation that I was aware of. The offer was made and I could choose to accept or decline.

  3.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Albany, GA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Teleperformance (Albany, GA) in November 2013.

    Interview

    First I filled out the application online. I received an email the next day inviting me to come in at my convince to take a assessment. When i went in for the assessment there was a typing test (three attempts at a 28 wpm min) there was a multiple choice customer service test, a written response question and three simple math problems. After passing the assessment I was interviewed and asked typical customer service interview questions. Finally after the script reading test at the end of the interview I was offered a position and was able to choose my training class.

    Interview Questions

    Negotiation

    No negotiating the pay rate is set.

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  5.  

    Call Center Agent Interview

    Anonymous Employee in Boca Raton, FL
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Teleperformance (Boca Raton, FL) in January 2013.

    Interview

    After an entire day (8 hours) of being in the Teleperformance office that included computerized tests (one I had to do over twice) and two interviews with two different recruiters, I was offered a full-time job. Due to circumstances beyond my control (health issues), I lost the opportunity and will have to keep searching.

    Interview Questions

    • The company pressured me to leave my other job sooner than my minimum requirement of one month (I've been with same company for six years). I was very fortunate I had not quit my other part-time job (they convinced me to stay on board), or I would be unemployed. I will not be working for this company now or in the near future.   1 Answer

    Reasons for Declining

    I came down with a sinus infection, and when I called to reschedule my first day of training (as the company required) I was not allowed a word in and was told that my application was "suspended until further notice" and I would have to call her back when my infection was cleared. I will not be calling back and I will not be working for this company now or in the future.

  6.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 daysinterviewed at Teleperformance.

    Interview

    Foreign language skills, communication skills,

    Interview Questions

  7.  

    Call Center Agent Interview

    Anonymous Employee in Cairo (Egypt)
    No Offer
    Easy Interview

    Application

    I applied through a recruiter – interviewed at Teleperformance (Cairo (Egypt)).

    Interview

    i have an experience to work in the call center so i want to give me chance

    Interview Questions

    • i worked at tourist in my country and stream call center   1 Answer
  8.  

    Call Center Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Teleperformance in November 2013.

    Interview

    Interviewed by phone on the language I was going to give support in (in this case french). After that, had to do a couple of language tests on site (both written and spoken). Had to do translations, grammar corrections and such. Had an interview with someone from the HR department regarding motivations and why I was applying there (all in french). Got selected then began training about a week later.

    Interview Questions

    • There wasn't any difficult question at all, pretty standard interview.   Answer Question
  9.  

    Call Center Agent Interview

    Anonymous Employee
    No Offer

    Application

    I applied through other source – interviewed at Teleperformance.

    Interview

    attend in job fair at sm megamall a month before they call me through phone interview.

    Interview Questions

  10.  

    Call Center Agent Interview

    Anonymous Employee in Quezon City, National Capital Region (Philippines)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at Teleperformance (Quezon City, National Capital Region (Philippines)) in September 2011.

    Interview

    Process application form
    Initial Interview
    skill and IQ test
    Panel interview
    Final interview

    Interview Questions

    • Tell about your self why the company should hire you
      Tell what you are after 5 years
       
      3 Answers

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