Teleperformance Interview Questions

Updated Mar 29, 2015
Updated Mar 29, 2015
211 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Technical Support Interview

    Anonymous Employee in North Lauderdale, FL
    Anonymous Employee in North Lauderdale, FL
    Application Details

    I applied online. The process took a dayinterviewed at Teleperformance.

    Interview Details

    A lot of waiting be prepare to stay there at least 5 hours.
    Pretty straight forward, basic test of Windows operating and Apple/iOS operating, typing test, must achieve 25wpm and over 70% accuracy and it can be taken 3 times, the system will choose the best out of the 3, logical test, very logic based, all the questions can be find at others' reviews.

    Interview Questions
    • What will you do to try to calm down an angry customer?   Answer Question
    Declined Offer
    Neutral Experience
    Easy Interview
  2.  

    Recruiting Lead Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Teleperformance.

    Interview Details

    Typing Test, Customer Service Test, 2- Interviews- Qualified Candidates get an offer the same day!
    The recruiting team was very friendly and efficient. It was awesome that I only had to come to the location once and then I received the offer. The interviewer was very friendly and helpful. She also shared a lot of information regarding the company and benefits. Was open to answering all of my questions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Teleperformance.

    Interview Details

    Prepare to be there all day, 6 hours+. 1st step was computer literacy testing, about 5 sections, roughly a hour. 2nd step wait for a interviewer to come take you in the office, they talked about 30 or so minutes describing the job and asking minor questions about your experience, then send you back to the waiting area to consider, 30+ minutes . Then if they like you, the bring you onto the call floor where the pair you with an agent to observe their work. Leave you there for a hour. Then come get you and role play with a different interviewer where the observe your speech, swiftness on the keyboard, and ability to keep the customer intrigued. Takes another hour. After that they send you back to waiting area where you sit to see if they are going to offer you a position. The original interviewer comes and take you in the office and as if you would like to become a employee, describe pay, hours and guidelines. Then send yu to the clinic where they drug test you ON THE SPOT. Which takes another 2 hours.

    Interview Questions
    Accepted Offer
    Negative Experience
    Easy Interview
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  5.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Teleperformance.

    Interview Details

    I had two interviews. One with the recruiter and one with a supervisor for the sales campaign. The recruiter interview is more of a get to know you process and the supervisor interview is to check your past experience and see if you'll relate and fit in to the campaign.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Recruiting Lead Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Teleperformance.

    Interview Details

    Was called up for an interview and wasn't told what the interview was for. Had to probe the assistant for more information. Had to wait 1 hour to meet the person conducting the interview. Waited a week to hear back and was offered a 2nd interview. After 2nd interview, waited almost 1 more week to hear back and then was offered position.

    Interview Questions
    Negotiation Details
    Ask for more. The pay is very low for the job.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in West Salem, WI
    Anonymous Interview Candidate in West Salem, WI
    Application Details

    I applied online. The process took 5 daysinterviewed at Teleperformance in March 2015.

    Interview Details

    Quick - Lots of classes - People were very friendly! Seems like a great place to work! Interview process is fast and easy - Would highly recommend applying - If you have Customer Service skills and call center skills and people skills - this is the place for you. They have a exercise room!

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Recruiter Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at Teleperformance.

    Interview Details

    take a typing and computer skills test, if you pass both of those, you get an interview. if you except the offer, you must pass both a criminal background check and a drug screening.

    Interview Questions
    Negotiation Details
    no negotiation, take it or leave it
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Teleperformance in January 2015.

    Interview Details

    I applied in person for the job after getting an etn invalid error online and them not answering the phones. After getting there I had to fill the application out, take a typing test ( and score higher than 25 wpm), and listen to a prerecorded call. I then had a 1on1 with an interviewer which asked very basic questions of why you want to work here and my job history. They then handed me a paper test for the tech support position. 10 questions: if you don't pass this you don't deserve to do tech support. Super easy. Finally, i had a 2nd interview with the tech support interviewer.

    Interview Questions
    • Tech support for Apple:
      1.) how do you change the desktop on a mac?
      2.) How much is Apple-care?
      3.) how long does apple-care good for?
      4.) How do you get iTunes?
      5.)What browser does the mac use?
      6.) If you could resolve a customer issue but break a policy/rule doing so, would you?
      7.) Tell a time you went above and beyond.
      8.) 3 characteristics you will bring to the company.
      9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.
       
      Answer Question
    Negotiation Details
    No negotiation.
    $9.50 start
    $11 after 5 week training.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Care Representative Interview

    Anonymous Employee in North Lauderdale, FL
    Anonymous Employee in North Lauderdale, FL
    Application Details

    The process took 5 daysinterviewed at Teleperformance.

    Interview Details

    Went there at 11 didn't leave until 4...interviewer was very rude and unprofessional, Never seen nothing like that in my life....the hr employees had an attitude... Interviewer was talking really fast and was rolling her eyes after every questions...

    Interview Questions
    • Interviewer was rushing through the questions?   View Answer
    Reasons for Declining

    I don't think I want to work in that type of environment

    Declined Offer
    Easy Interview
  11.  

    Inbound Customer Service Representative Interview

    Anonymous Interview Candidate in Streator, IL
    Anonymous Interview Candidate in Streator, IL
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Teleperformance.

    Interview Details

    Very simple and quick. Apply online or onsite, 1 to 2 interviews, read a sample script to show you can read. No drug test. Quick background check and you're working. Low skills set needed for most positions.

    Negotiation Details
    No negotiations - take the pay or walk away.
    Accepted Offer
    Neutral Experience
    Easy Interview

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