Teleperformance USA Interview Questions & Reviews
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Updated Jan 17, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 13 ratings 
“Very Easy” Interview
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Interview Experience [?] Based on 13 ratings
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See who your friends know who've worked at Teleperformance USA and could give you an inside look.
See who your friends know who've worked at Teleperformance USA and could help you prep for an interview.
| 1–10 of 13 Teleperformance USA Interviews | Sort by |
BGI Agent at Teleperformance USA
Posted Jan 17, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Columbia, SC (took 2 weeks)
Received a phone call, scheduled an interview appointment for the next day. Did a skills test for typing and a simulated phone conversation followed by a one-on-one interview with HR Manager. After, I was sent to a local office for a drug screen. After the results came back, I was offered a position and choice of schedule, I started the following week.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support at Teleperformance USA
Posted Dec 12, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in North Lauderdale, FL (took a day)
very simple. filled the application out online and was sgivin a number to call and set up the interview for an hour later.was aked how i can contribute to the company and offered the position. the interview was all of 2 minutes. Had 2mdays to take a drug test at lab corp.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Drug Test.
More Teleperformance USA Technical Support Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support at Teleperformance USA
Posted Nov 15, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 (took a day)
Quicker to walk-in than apply on-line. Upon entering you will be directed to computers for a typing test. then immediately given skill tests and a supervisor for the project they feel best suits you will be called over for the interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
More Teleperformance USA Technical Support Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Teleperformance USA
Posted Nov 4, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took a day)
It did take a few calls to get a interviewed scheduled and part of that was my work scheduale. They informed to make sure I had 2 hours to spend for the process and it took right around 2 hours from the moment I checked in to the time I was able to walk back out the door.
I had first and second interview on the spot after taking 4 different skills tests.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support at Teleperformance USA
Posted Aug 8, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in North Lauderdale, FL (took a day)
I applied online and took a quick skills test. At the completion of the skills test I was told to call and setup an interview. My interview was set for the following Monday. I went in for my interview and was interviewed by two people; one was a general interviewer and the other was one for the account they had decided I was best skilled for. I passed the interviews and was called into another room to fill out the job acceptance papers and was given paperwork for a drug test and advised my first training day would be the following Monday. I took the drug test and returned the paperwork the same day. Once I returned home they called me and asked if I could start the following day for a different account of which I accepted.
Interview Questions
Negotiation Details
There was no opportunity for negotiation the pay rate is completely set. They do offer a couple of schedules but to my knowledge all were full time.
Other Details
The interview consisted of a 1:1 Interview and a Skills Test.
More Teleperformance USA Technical Support Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Training Manager at Teleperformance USA
Posted Aug 2, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 in Salt Lake City, UT (took 2 days)
Getting initially interviewed and hired with Teleperformance, requires a mandatory online application (with resume) to be completed. This can be done in the Recruiting office, or from a remote location (like from home). There will be a Recruiting Screener/Appointment maker that will call you, to schedule an initial interview with one of the Recruiting Department Recruiters. The Screener will ask several questions to see if you have the basic qualifications to work for Teleperformance. Don't bother lying, as the truth always comes out (qualificaions, background problems, drug use, etc). The Recruiter will ask pre-determined questions to see which account you would be best suited. There is a certain amount of pressure for them to push to fill for accounts who have New Hire classes sooner rather than later. If you honestly cannot commit to 100% attendance during New Hire training, discuss later classes, as it's far better to schedule for a future class, than be fired for bad attendance. After the Recriting Department interview, you will be scheduled for a second interview with a Trainer or Production Supervisor for the account you are applying to be hired for. This interview will be behavior based questions. In other words, questions where you will describe how you would act or what you would do or say in a given situation. The reason for this, is to filter out those applicants who say that they have experience in a given field, and those who can verbalize appropriate examples of their actual experience. Again, there's no advantage in lying about your background experience, as these behavior based questions will highlight those who have experience in a given field, and those who are trying to fake it. If you are nervous about these questions, look outside of the building, and find the smoking area. Ask those in the smoking area about the interview process, and how they responded to the questions, to get an idea of current questions. The Recruiting office is very busy. Be nice to the Recruiting Department Receptionist, and she will champion your cause. The corporate culture is business casual. At one time, Teleperformance had a bad reputation for just filling seats with seats, but that image is changing, and it is becoming a more professional environment, especially for the Executive Travel consulting account.
Interview Questions
Negotiation Details
Very little to negotiate. The pay is pre-determined. The benefits are pre-determined. All you can negotiate, are: New Hire class dates/times, and production schedules. The more you can show and prove what you bring to the table, the more they are willing to negotiate with you for what you want/need. Complaining or trying to use guilt never works. Proving your value (and not just quoting your mother as saying that you are special) will get you further.
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Video Tech/Customer Support/Quality Assurance at Teleperformance USA
Posted Jul 24, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2009 in Columbus, OH (took a day)
I put my application on job search through the unemployment office. A test was given, had interview. The recruiters were very friendly & polite. They help me deel comfortable taking the tests. I felt overwhelm when I left there. The whole perception of the staff was awesome. I presented myself as a professional person, it paid off, cause I worked hard to help in anyway that I could to be a good worker and to represent the company ( Teleperfdormance u s a ) the best of my ability and then some.
Interview Questions
Negotiation Details
Look into the offer very carefully, think about it before you negotiate. Don't be too aggressive or discriminatory.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Inbound Customer Service Representative at Teleperformance USA
Posted Jun 11, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Columbus, OH (took a day)
Application is submitted on-line. A recruiter calls and sets up the interview.
On the day of the interview, the candidate takes a typing test, spelling and grammar test, a technical test and, if that is passed, a second technical test.
The candidate is interviewed by HR (if the tests are passed), then with a trainer and or supervisor and if one has done well with those interviews, the call center manager.
The positive aspect is being told on the spot whether or not the candidate is hired, contingent on the background and drug tests.
Negotiation Details
No negotiation.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
More Teleperformance USA Inbound Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Inbound Customer Service Representative at Teleperformance USA
Posted May 19, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Grindstone, PA (took a day)
Fill out application. Wait until they call you for interview. Get hired,. Pass background and drug test and your in.
Interview Questions
Negotiation Details
It's 10 bucks and hour. The more education you have, the less your opportunity for advancement.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Work At Home Agent at Teleperformance USA
Posted Apr 14, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in North Lauderdale, FL (took 2 days)
A non skilled person calling and asking questions from a scripted page
Interview Questions
Negotiation Details
They send you forms to complete with a rate and they may or may not actually pay you the rate they agreed upon
Other Details
I Applied Online and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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