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Wells Fargo Teller Interview Question

I interviewed in Newark, NJ and was asked:
"Tell me a time when you went above and beyond to help a customer"
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Part of a Teller Interview Review - one of 2,280 Wells Fargo Interview Reviews

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I always do my best to exceed my customer's expectations. I remember this one time when I was working at Best Buy, a customer called us in anger asking for a refund because a printer be purchased from us stopped working. After my shift was over, I agreed to come over to his house to look at it. I was able to fix it for him and he apologized for yelling at us.
- Interview Candidate on Dec 26, 2013

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