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Verizon Wireless Retail Sales Representative Interview Question

I interviewed in Ann Arbor, MI and was asked:
"Tell me a time when you were working with a customer that was disgruntled and explain how you handled the situation. I've been in more than enough situations like that and I wasn't sure what the best option was."
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Part of a Retail Sales Representative Interview Review - one of 820 Verizon Wireless Interview Reviews

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