American Airlines
2.9 of 5 617 reviews Fort Worth, TX 5000+ Employees

American Airlines Customer Service Agent Interview Question

I interviewed in Los Angeles, CA and was asked:
"Tell me a time where you were able to turn a customer's frown upside down? -Very easy question and this was honestly the only one that I had to actually think about for a few seconds. The questions were very basic and conversational."
Tags: csr, customerservice, csa, newamerican
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