The key to anwering this question for me was emphasizing examples where I have followed up with a guest, to make sure they feel cared about even if I was unable to provide exactly what they wanted.

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Mar 6, 2012

by azhar iqbal:

cstomer is alway at right so to handle him calmly and in a cool way

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Marriott Overview (MAR)

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Website www.marriott.com

HQ Bethesda, MD

Industry

Hotels, Motels & Resorts

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120K+ Employees, $12B+ Revenue

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Interview Question for Front Desk Associate at Marriott:

Tell me about a difficult customer experience and how you resolved it.

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