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Marriott Front Desk Associate Interview Question

"Tell me about a difficult customer experience and how you resolved it."
Tags: hospitality
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Answer

Part of a Front Desk Associate Interview Review - one of 375 Marriott Interview Reviews

Answers & Comments

2
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The key to anwering this question for me was emphasizing examples where I have followed up with a guest, to make sure they feel cared about even if I was unable to provide exactly what they wanted.
- Interview Candidate on Dec 29, 2011
0
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cstomer is alway at right so to handle him calmly and in a cool way
- azhar iqbal on Mar 6, 2012

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