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Blockbuster Shift Leader Interview Question

I interviewed in Saratoga Springs, NY and was asked:
"Tell me about a time in which you dealt with a difficult customer and how did you deal with it?"
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Part of a Shift Leader Interview Review - one of 113 Blockbuster Interview Reviews

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Told a story about a customer wanting to return a computer outside return policy, and actually worked with them to up sell new components and sold the service to install them. Customer was happy and got the total solution. This showed customer service experience, sales, and moderate management abilities.
- Interview Candidate on Nov 22, 2009 Flag Response

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