Verizon Wireless
3.3 of 5 2,277 reviews Basking Ridge, NJ 5000+ Employees

Verizon Wireless Customer Service Representative Interview Question

I interviewed in Elgin, IL and was asked:
"Tell me about a time when you had to tell a customer "no". What are you the worst at? What would a person that didn't like you personally say about you? Tell me about a time when you went above and beyond to get the job done. I've interviewed 500 people for this position. Why should I hire you?"
Add Tags [?]
Answer Flag Question

Part of a Customer Service Representative Interview Review - one of 710 Verizon Wireless Interview Reviews

Answers & Comments

of 2
Basically they want you to answer these questions using the STAR method... Situation, Task, Action, Result.
- Interview Candidate on Dec 15, 2013 Flag Response

To comment on this question, Sign In with Facebook or Sign Up

Verizon Wireless – Why Work for Us?

Verizon Wireless is....YOU. Our customers. Our suppliers. The communities we serve. Our employees. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive, moving forward… Full Overview

Provided by employer [?]

Tags are like keywords that help categorize interview questions that have something in common.

Glassdoor is your free inside look at Verizon Wireless interview questions and advice. All interview reviews posted anonymously by Verizon Wireless employees and interview candidates.