Verizon Wireless
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www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Customer Service Representative Interview Question

I interviewed in Elgin, IL and was asked:
"Tell me about a time when you had to tell a customer "no". What are you the worst at? What would a person that didn't like you personally say about you? Tell me about a time when you went above and beyond to get the job done. I've interviewed 500 people for this position. Why should I hire you?"
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Part of a Customer Service Representative Interview Review - one of 710 Verizon Wireless Interview Reviews

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Basically they want you to answer these questions using the STAR method... Situation, Task, Action, Result.
- Interview Candidate on Dec 15, 2013 Flag Response

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