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Starbucks Store Manager Interview Question

"Tell me about a time when you purposefully broke a rule or procedure."
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They are looking for something around the lines of "it wasn't our policy to refund or exchange items to customers for items that where purchased more than 90 days ago, but one woman was so upset about her favorite coffee mug breaking that I did it for her..." Basically that you broke a rule for a good cause.
- Interview Candidate on Jun 17, 2012 Flag Response

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