View All num of num See all Photos Starbucks www.starbucks.com Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 5.8k Reviews 6.7k Salaries 1.5k Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Barista Interview Oklahoma City, OK Starbucks Tell me about a time where you failed to meet a customer's expectation. (Why was it a failure? What was the outcome? If you had to do the same situation again would you do anything different?) Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 2 ▼ For some reason this question gets people almost every time. The trick is to be honest. Being a manager for 5 years, I know people are going to mess up, and being able to admit where they did, and what they'd do to change it, or how the did later on is what I look for when asking this question. If applicants will remember SARI (Situation Action Result Interesting) and tell their story in that format their do well every time. Interview Candidate on Jul 16, 2014 Interviews > Barista > Starbucks Add Answers or Comments To comment on this, Sign In or Sign Up.