View All num of num See all Photos Verizon Wireless www.verizonwireless.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 3.7k Reviews 3.9k Salaries 1.0k Interviews 1.9k Jobs Follow Add Interview Follow Add Interview Interview Question Business Account Executive Interview San Jose, CA Verizon Wireless Tell me about a time you had to work with an angry customer. Tags: difficult customer See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ This customer recently purchased equipment from the Enterprise Business Group (EBG) at my company. With little explanation, this customer was moved into a new business group, the Internet Business Group (IBG), because the customer was a service provider. This angered the customer. He had a relationship with the EBG, not the IBG.Well, I was assigned as his new account manager and things couldn’t have started out worse. He was abusive and antagonistic towards me as I took over management of the account. He simply did not want anything to do with me and threatened to return everything he had purchased from my company.For weeks, I allowed him to vent his anger as I slowly tried to build a relationship with him. Although the reception was icy cold, I continued to physically show up at his office and call him on the phone to demonstrate my commitment to support him and his team. I endeavored to prove that I would not allow him or his team to fail.After several months of focused and committed effort, I was able to establish a new relationship with the customer. He grew to understand that I was there for him and a mutual level of trust formed.This customer continued to purchase follow-on equipment from my company. He also made me aware of a large backbone network project happening at their new company HQ in St. Louis, MO. He made a strong effort to introduce me to the key decision-maker and was a real supporter for me and my team. In the end, we earned that backbone network business. Interview Candidate on Mar 14, 2011 Interviews > Business Account Executive > Verizon Wireless Add Answers or Comments To comment on this, Sign In or Sign Up.