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Interview Question for Inbound Customer Services Representative - Audible Co Uk at Amazon.com:
Feb 7, 2012
Tell me about your customer service experience. Give a example of your call centre experience with your previous employers.
| Tags: | customer service, problem solving, systems, team, call, situation, busy, task See more , email, e-commerce, complaint, result, centre, corresponce, bill queries, action See less 8 |
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by Interview Candidate:
Give example of face to face as well as call centre
Targets
Team supervision
Busy fast pace
Team Motivation
Problem solving - Used the STAR method Situation, Task, Action, Result
Liaising with people from diverse communities
Good communication skills, listen, verbal, writen
In House systems
How we dealt with complaints - Over phone and written correspondence - Complaint turn around.
Email correspondence
Bill queries