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Verizon Wireless Senior Sales Representative Interview Question

I interviewed in Jacksonville, FL and was asked:
"Tell me of a customer escalation and how did you handle it"
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Part of a Senior Sales Representative Interview Review - one of 714 Verizon Wireless Interview Reviews

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Speak calmly, emphasize with the customer, and see what you can do for them to make the outcome better
- Interview Candidate on Sep 8, 2011 Flag Response

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