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T-Mobile Technical Support Specialist Interview Question

I interviewed in Albuquerque, NM and was asked:
"Tell me the worst experience you've had at work and how you handled it."
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Part of a Technical Support Specialist Interview Review - one of 544 T-Mobile Interview Reviews

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I can't recall exactly but I related something about having to refund a family expensive purchase after son committed suicide two weeks later. Explained how it went against company policy and how I showed EMPATHY to soothe the family even though I couldn't refund the money.
- Interview Candidate on Dec 3, 2013

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