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Volt Information Technical Support Interview Question

I interviewed in Addison, TX and was asked:
"Tell me what the word "Empathy" means to you?"
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Part of a Technical Support Interview Review - one of 82 Volt Information Interview Reviews

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They were looking for you to have a real world understanding of what it means to provide empathy to a customer. The problem is that the recruiters wanted the bounty for your hide so bad that they were coaching interviewee's to the dictionary definition. This made them "correct" in the answer, even though you could tell they didn't have the first clue.
- Interview Candidate on Nov 3, 2009 Flag Response

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