Telvista

  www.telvista.com
Work in HR? Unlock Free Profile

Telvista Interview Questions & Reviews

Updated Jul 1, 2014
All Interviews Received Offers

Getting an Interview  

45%
40%
7%

Interview Experience  

50%
31%
18%

Interview Difficulty  

Average Difficulty
19 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Technical Support Agent Interview

Technical Support Agent
Irving, TX

I applied online and the process took 4 days - interviewed at Telvista in June 2014.

Interview Details – When I arrived the process started within 5-10 minutes. They give you two assessments that are fairly easy but you are not to miss more than 2 questions on each test or you are automatically disqualified from the furthering of the job process. After you finish those two test you wait and they'll let you know if you get to move on with the process or not. If you pass you move on to the typing and customer service test both are fairly easy you get to warm up as many times as you need. The customer service test is also easy. Then you listen to 3 on the job calls this involves no work or anything. After you finish those test you will be given a tour of the facility. Then you go on to your one on one interview, in the one on one interview they basically ask you the same questions as they did on the phone interview. You must be quick with your answers & sure of yourself. After this they will let you know if you got the job or not. You are also asked to take a drug test outside of the job. All in all the process took about 3-4 hours literally. Totally worth it, they are nice & friendly.

Interview Question – What would you tell a customer to do first if they are calling saying that their tv is blurry and they can't really see it, but they know they sat on the remote & that may be the cause of that.   View Answer

Negotiation Details – Make sure you are able to attend 100% of the training classes before you accept.


No Offer

Neutral Experience

Difficult Interview

Call Center Representative Interview

Call Center Representative
Dallas, TX

I applied online and the process took 2+ weeks - interviewed at Telvista in June 2014.

Interview Details – After submitting my resume I was asked to take 3 tests, 1 with airports and time zones, the 2 was wpm, and the 3 was for customer service quality. after passing all the test there's a group interview... Around 25 persons at the same time. After the tour of the installations and game then they make a short 1;1 interview.
I was really hoping to get the job. Great benefits and very good energy overall.

Interview Question – They ask you to form part of a team and play a Trivia game.   Answer Question


Accepted Offer

Neutral Experience

Easy Interview

Technical Support Agent for Verizon FIOS Interview

Technical Support Agent for Verizon FIOS
Dallas, TX

I applied online and the process took 1+ week - interviewed at Telvista.

Interview Details – 1st Step: Apply online.
2nd.Step: Receive Phone Interview.
3rd Step: Internet test at location online.
4th Step: Interview with Recruiter. (This person will ask you additional questions to attempt to get to know you), and if all test are passed. This person will make the Contingent offer, schedule training dates and take you on a tour.

Interview Question – None. Basic Interview questions regarding the position.   Answer Question

Negotiation Details – Non-Negotiable position. Highest paid account is Verizon FiOS Technical Associate Account. Salary $10.00 hourly, and MAYBE and Additional $1.00 AFTER your 90 days.


Accepted Offer

Neutral Experience

Technical Support Representative Interview

Technical Support Representative

I applied through college or university and the process took 4 days - interviewed at Telvista.

Interview Details – Good

Interview Question – Outdated quiz really outdated   Answer Question

Negotiation Details – Pay.


Accepted Offer

Neutral Experience

Technical Support Agent Interview

Technical Support Agent

I applied online and interviewed at Telvista.

Interview Details – Phone Interview 1st typical situational questions, then you go onsite and take a typing test. After you type at 25wpm at 80% Accuracy. Then you take a simulation customer service test on the computer. After you take a technical test on paper. You are provided with a study guide after phone interview via email. Once you pass all test there is a one on one interview.


Accepted Offer

Positive Experience

Difficult Interview

Technical Support Agent Interview

Technical Support Agent
Dallas, TX

I applied through a recruiter and the process took 1 week - interviewed at Telvista in August 2013.

Interview Details – Phone interview was easy. Face to face interview was very long about 4-5 hours with test's and three different interviewers at different times during the 4-5 hours I was there.

Negotiation Details – none


Accepted Offer

Neutral Experience

Verizon FiOS CSA Interview

Verizon FiOS CSA

Interviewed at Telvista

Interview Details – 3 interviews


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Farmers Branch, TX

I applied through a recruiter and the process took a day - interviewed at Telvista in December 2012.

Interview Details – When hr calls for first interview, they will send you all test questions and typing test for you to study. 25 wpm is required and passing 45 question multiple choice test. Interview was 4-5 hours long including tests. 1 on 1 interview was composed of scenarios and explanation of past call center experience. Training is 6 weeks and very strict, cannot miss any days.
Be sure to put all contact info on resume cause They will check and call them.

Interview Question – None too hard or unexpected . Keep answers very basic and short.   View Answer


Accepted Offer

Positive Experience

Difficult Interview

Technical Support Agent Interview

Technical Support Agent
Dallas, TX

I applied in-person and the process took 3 days - interviewed at Telvista in November 2011.

Interview Details – Your first step of the interview process is the phone interview. They ask questions about how tech savvy are you? What attracts you to this job? The phone interview is not important. Usually if they call you they will give you a in person interview. They will confirm the date and time with you. They will send you an email that contain a practice typing test and a study book. Study the book. On the date of the interview you have 3 test to take and pass before you get to talk to an HR rep. (Typing test, Customer services test, and the test over the study guide)

Interview Question – The test in reference to the study guide is the hardest. It ask questions about the inner workings of a computer like where is the audio card slot on a computer and what is the difference between led, lcd, plasma and 3d tvs. All the questions are very technical but if you review the book good you will pass.   View Answer

Negotiation Details – There is no negotiation. They pay everyone in the center the same price according to the contract you are assigned to. If you don't want that price then you don't get the job.


Accepted Offer

Neutral Experience

Very Easy Interview

Tech Support Agent Interview

Tech Support Agent
Dallas, TX

The process took a day - interviewed at Telvista in February 2012.

Interview Details – Phone interview was very basic and minimal. Broad and easy questions for troubleshooting PC problems. In person interview consisted of taking a test (they give you a pdf file of notes to study for you to pass the test) and when you do pass the test you'll head into a recruiter's office for your interview. Very general questions. They really don't pay attention to your answers. I think they just size you up as a person and make the decision there. If you can't pass the interview phase, then there is truly something wrong with you. No offense.

Interview Question – Relate a situation in your life or past experience on how you troubleshoot a PC hardware problem.   Answer Question

Worked for Telvista? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.