I applied online and interviewed at Telvista.
Interview Details – Phone Interview 1st typical situational questions, then you go onsite and take a typing test. After you type at 25wpm at 80% Accuracy. Then you take a simulation customer service test on the computer. After you take a technical test on paper. You are provided with a study guide after phone interview via email. Once you pass all test there is a one on one interview.
I applied through a recruiter and the process took 1 week - interviewed at Telvista in August 2013.
Interview Details – Phone interview was easy. Face to face interview was very long about 4-5 hours with test's and three different interviewers at different times during the 4-5 hours I was there.
Negotiation Details – none
Interviewed at Telvista
Interview Details – 3 interviews
I applied through a recruiter and the process took a day - interviewed at Telvista in December 2012.
Interview Details –
When hr calls for first interview, they will send you all test questions and typing test for you to study. 25 wpm is required and passing 45 question multiple choice test. Interview was 4-5 hours long including tests. 1 on 1 interview was composed of scenarios and explanation of past call center experience. Training is 6 weeks and very strict, cannot miss any days.
Be sure to put all contact info on resume cause They will check and call them.
Interview Question – None too hard or unexpected . Keep answers very basic and short. View Answer
I applied in-person and the process took 3 days - interviewed at Telvista in November 2011.
Interview Details – Your first step of the interview process is the phone interview. They ask questions about how tech savvy are you? What attracts you to this job? The phone interview is not important. Usually if they call you they will give you a in person interview. They will confirm the date and time with you. They will send you an email that contain a practice typing test and a study book. Study the book. On the date of the interview you have 3 test to take and pass before you get to talk to an HR rep. (Typing test, Customer services test, and the test over the study guide)
Interview Question – The test in reference to the study guide is the hardest. It ask questions about the inner workings of a computer like where is the audio card slot on a computer and what is the difference between led, lcd, plasma and 3d tvs. All the questions are very technical but if you review the book good you will pass. View Answer
Negotiation Details – There is no negotiation. They pay everyone in the center the same price according to the contract you are assigned to. If you don't want that price then you don't get the job.
Very Easy Interview
The process took a day - interviewed at Telvista in February 2012.
Interview Details – Phone interview was very basic and minimal. Broad and easy questions for troubleshooting PC problems. In person interview consisted of taking a test (they give you a pdf file of notes to study for you to pass the test) and when you do pass the test you'll head into a recruiter's office for your interview. Very general questions. They really don't pay attention to your answers. I think they just size you up as a person and make the decision there. If you can't pass the interview phase, then there is truly something wrong with you. No offense.
Interview Question – Relate a situation in your life or past experience on how you troubleshoot a PC hardware problem. Answer Question
I applied through an employee referral and the process took 2 weeks - interviewed at Telvista in September 2010.
Interview Details –
I applied online after being referred by a friend on another contract with Telvista. I was called in for an interview in Sept 2009, not 2010 (that option wasn't offered in the drop down box). The interviewer had my online copy of my resume and proceeded to interview me for a job that was ok, but not the one that I felt I had applied for. So, I had to ask about that job after they offered me a PT job on a phone contract to help swap out cell numbers for customers switching phones or carriers. I had to point out that I was seeking a FT position and that I sat next to someone who was just offered a job that paid significantly more who was chatting up her job offer on the cell in the waiting are. I asked if another job at that pay level was available. The pay difference was over $3/Hr, so I was inclined to press for a better opportunity and FT.
The interviewer said I would be qualified for that job because I needed a technical background. Well, it was obvious that the interviewer NEVER READ my resume. I hold the equivalent of a 2 year degree in electronics and can troubleshoot to the component level. I also held a 4 year degree in business. I had to point to the interviewer's copy of my resume to show him where I would probably qualify for this FiOS position. He turned red. (I think he assumed that because I was a woman, and older, that I didn't have the proper education or skills for the job). He hurriedly excused himself and went to hunt down someone who COULD ask the technical interview questions to determine if I was qualified...I waited about 20 minutes for a Training Supervisor could come interview me and ask about ethernet cabling and video connects. I answered all those questions pretty quickly and decisively. I was immediately offered the better, higher paying, FT position.
There was some miscommunication regarding my drug test results and I was delayed in starting my job while I was confronted about popping positive for "cocaine" on my mandatory, pre-hire drug test. The third party vendor was confrontational about drug usage, and I was asked if I had a "valid prescription" for any pain medication; I did, and I immediately faxed over documentation. No one ever apologized for the rude way I was treated, even when I reported this issue to Telvista. I didn't deserve to be treated disrespectfully or with suspicion. It was an omen of things to come.
Negotiation Details – My position, my contract, my pay rate. Know the contracts they service going in. Don't just take what they offer you if it isn't the best you can do and are qualified to do. Stand up for yourself in the beginning.
I applied online and the process took 2 weeks - interviewed at Telvista in August 2011.
Interview Details – I applied before I was elgible, even though my first couple of applications were declined, I was continuously encouraged to keep applying. Once I was finally elgible for the position, I got an interview, I was not selected because I did not have enough experience yet, a couple of months later another position became available and I applied, interviewed and was promoted internally! Lots of opportunity to move up if you have the right attitude and apply yourself.
Interview Question – The typical how did you handle a certain situation questions. Answer Question
Negotiation Details – It was not unpleasant, I felt like they took my background and experience into consideration and were very fair with my offer.
Very Difficult Interview
I applied through a recruiter and the process took 2 weeks - interviewed at Telvista in April 2009.
Interview Details – Personality test designed to capture a hunter mentality. I was invited to conduct a phone interview with a very gruff discrepant type of person. example;asked a question how do respond to the RFP process ? Do you write them? Yourself (I answered with "I have been tasked with writing them, myself , but sometimes I had a team involved was my answer? Apparently, it was wrong ":). More of accusation then question; The personality test revealed you don't like to cold call. My response "This is what makes me successful in a hunter role" There was an on going issue with dismissing qualified candidates because of her say so. The recruiter said this was a problem, and he was working with them to over turn the person conducting the phone interview. So, the in person Interview came next. Interim VP and head of Project Management.
Reason for Declining – I didn't get an offer, instead I chose to walk away. The day before I called the Human Resources Manager to confirm time and place, and asked if I could present a PPT to the Interim VP and Head of Project Management. She responded with "No this is an hour of get to know the candidate, I get to know them, etc." I walked in and the Head of Project Management was not there. It was just the Interim VP, who started a grand inquisition, asking questions and then interrupting asking question then interrupting. TelVista is one of the largest of contact call center third party outsourcers in the world, this is what attracted me to this position. Let's beat up the sales person Strategy works if you are trying to test character and to see how they respond to pressure, but not in a, I get to know you synopsis which is what I was told I was walking into. (this is what the phone interview is for) Interim VP has no business there, not unless you are selling cars . Over confident Interim VP, with a confrontational stance do not work in this environment. That isn't the way you would sell the product so why do you demand this up to front. They are sending the wrong message. It was a position my gut feeling and connections told me to walk away from. Wonder why they are having problems attracting current reps.
I applied in-person and the process took 4 days - interviewed at Telvista.
Interview Details – Not extraordinary skills needed, pretty fast HR response about getting the job, no tricky questions, seems more of a process requirement
Interview Question – There is a written exam View Answer
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