Tesco Customer Assistant Interview Questions

Updated Feb 26, 2015
Updated Feb 26, 2015
24 Interview Reviews

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Customer Assistant Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied online – interviewed at Tesco.

Interview Details

Applied online and received a phone call a few weeks later to arrange a 1 on 1 interview. and then i was soo happy because that was my second interview since 2 years of applying :o so what happened is i forgot the day of the interview and thought it will be next day which i was late. i received a message saying i was unsuccessful for the role (because i didnt turn up).

after 2 weeks i received a phone call saying that they want to invite me for interview again same store without applying online :o. i said to myself wtf really? i didnt turn up because i mixed my days and got over excited. well i accepted the interview and came to it. i saw like people going out and coming in for interview :o i thought it will be group interview. but it was 1 to 1.

it was like 6 managers or somthing interviewing other candidates. the person whos interviewing me, she is a nice lady and i felt we were connected by chating and talking about scenario. YES!
 SHE GAVE ME scenario that would answer the question she was asking me and that helped me alot by thinking about my experience and talking about it openly. althought the room was like too loud because of other interviews next to me we were laughing and understanding each other.

she said that the position i applied is not only for 1 person .. they need like more than 7 or 10 she said.

and was told that I would receive a phone call VERY SOON if you are the successful because in 3 days will be the induction.

so yeah ... my interview experience was relaxing compared to other interviews i had :o and i wasnt feeling nervous

and by the way she was asking like 7 questions :o as she was reading it from a booklet.

- still waiting for the call.

Interview Questions
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for Tesco

  1. 3 people found this helpful  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Tesco.

    Interview Details

    Applied online and received a phone call a few weeks later to arrange a 1 on 1 interview. The interview was relaxed and pretty informal. There were no difficult questions and the interviewer was very friendly. Was told that I would receive a phone call the next day as she wouldn't normally say this but that I would be perfect for the position.

    Interview Questions
    • "Tell me about about yourself" "Why tesco" No difficult questions.   Answer Question
    Accepted Offer
    Easy Interview
  2.  

    Customer Assistant Interview

    Anonymous Employee in Kildare (Ireland)
    Anonymous Employee in Kildare (Ireland)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Tesco in February 2015.

    Interview Details

    Applied online. Got a call a few days later. Short one on one interview. Pretty casual only asked 4 questions. They went something like:
    Describe a situation when you dealt with a difficult customer/person
    Describe a situation where you had to change your behaviour to approach a situation
    Describe a time when you went out of your way to help someone/a customer
    Describe a time when you had to do something new that you weren't used to.
    Easy enough, was just caught off guard by some of the questions. said I'd get a call within the next week if I got the job.

    Interview Questions
    • Describe a situation when you dealt with a difficult customer/person   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Tesco.

    Interview Details

    Very simple questions; e.g when has someone trusted you with something, basic competencies.
    Smile lots and you should be fine! Also make sure that you are polite as they are essentially testing how well you could interact with customers.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 3 people found this helpful  

    Customer Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied online. The process took 5 daysinterviewed at Tesco in December 2014.

    Interview Details

    Group interview,The first question tell me more about yourself. The second question explain a time when you have gone out of your way to help someone,
    Very formulaic process, After answering the questions we were split into groups of three.

    Interview Questions
    Accepted Offer
    Easy Interview
  6.  

    Customer Assistant Interview

    Anonymous Employee in London, England (UK)
    Anonymous Employee in London, England (UK)
    Application Details

    I applied online. The process took a weekinterviewed at Tesco in December 2014.

    Interview Details

    I had applied online last week wherein I have filled the questionnaire regarding normal situations at store and how do I respond to them. This week I got a call for assessment at their store. We were 4 people and the session started with introduction, followed by paper tower making of 6" and me n my partner could do it successfully followed by few questions on team work. Then we moved on to one to one interview which lasted for 15-20 minutes with basic questions like what does teamwork and customer service mean to you. The interviewer was very nice and down to earth person and I really felt at ease and comfortable during the entire process. The results will be communicated in a Weeks’s time.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Assistant Interview

    Anonymous Employee in Edinburgh, Scotland (UK)
    Anonymous Employee in Edinburgh, Scotland (UK)
    Application Details

    I applied online. The process took 2 daysinterviewed at Tesco in December 2014.

    Interview Details

    After arriving the group of six people was split into two groups of three. We were asked to build a 6 foot tower with a three coloured flag on top out of 6 sheets of A2 paper. After this there was a brief one to one interview followed by a group interview where we were asked to discuss what we thought good and bad customer service was. Following this we were taken down onto the shop floor where we did some stock replenishment followed by some time on the check out.

    Interview Questions
    • I didn't feel the here were any unexpected or difficult questions.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  8. 4 people found this helpful  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Tesco.

    Interview Details

    Applied online, filled out screening test, never took my CV.

    Team building exercises followed. Obviously wanted to see signs of leadership and courteous behaviour.

    Invited to Interview: Met the store manager and assistant in office (this is in Express store). Introduced selves, asked application oriented questions (what did you learn from x position, etc). Questioned distance to store. Questioned many customer oriented situations (spill on floor, how do you react?).

    Interview Questions
    • Customers are arguing with you over the price mismatch, how do you resolve this?   Answer Question
    Accepted Offer
    Easy Interview
  9.  

    Customer Assistant Interview

    Anonymous Employee in Coventry, England (UK)
    Anonymous Employee in Coventry, England (UK)
    Application Details

    I applied online. The process took a dayinterviewed at Tesco in November 2014.

    Interview Details

    Group interview, which is unpleasant.They split us(11) in two teams and asked each team to build a tower made from insufficient newspaper. the tower should have had 6 feet height and the rule was to make it stable so that the tower stands up.
    No team made it possible.
    And after that, the 3 interviewers judged us on the tower stuff.
    They want to check our team work. I did't make the tower task but that doesn't mean I am not able to work in/as a team...because I have previous experience in stores and also worked in many teams.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  10.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Tesco in October 2014.

    Interview Details

    Applied online, got a call the same day for an interview the next day. 1 to 1 interview where I was asked two competency questions. Then a group activity building a paper tower. Then worked on the shop floor for an hour or so. My impression was the most important think was to have good availability.

    Accepted Offer
    Positive Experience
    Easy Interview

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