I applied online and the process took 3 months - interviewed at Texas Department of Family and Protective Services in January 2014.
Interview Details – Like most DFPS jobs, the first step was applying on their web site. I did so and received an e-mail from their contractor (more on that in a bit) asking me to take a series of online tests.
DFPS has outsourced part of their hiring process to a 3rd party private sector contractor. Their initial e-mail (possibly computer generated....) was supposed to include two codes for two sets of tests. However, the e-mail only included one code and the other field was blank. I immediately (same day) sent an e-mail to their support e-mail address informing them that I needed the other code. In the mean time, I took the first set of tests that the first code unlocked. I still needed the second code to complete the others, however. I gave it about two days and received no response, so I sent an additional follow-up e-mail. Never heard anything back.
Then a few days later, I received an obviously computer generated e-mail reminding me to take the tests. This one had a new support e-mail address on it. I e-mailed that support address only to have my e-mail bounce back because the address was invalid. (E-mail is the only contact information they made available) So I think to myself, ok, out of luck on this job. (This should have been red flag number one)
Then about two weeks later I receive an actual e-mail from a human with an actual human e-mail address reminding me to take the tests. I immediately e-mail him letting him know my original e-mail did not include the second code that I needed and I would like the code to take the tests.
I then received a very short, curt, and unprofessionally written e-mail back basically insinuating that I was lying and that they sent me the code to begin with. (Why would I lie about that? This is what happens when you outsource your hiring to another company....) Anyway, he sends me the second code and I proceed to take the tests. (This should have been red flag number two)
The tests were basically solid 12th grade level material. Since virtually all jobs at this agency require a B.A./B.S./B.S.W. at a minimum, you should have no problem with the material.
A few days later I received an e-mail telling me they are forwarding my application to management at the actual agency. (DFPS)
A few days later, I receive a phone call from a DFPS hiring manager telling me that he is scheduling me for an interview and has e-mailed me the details. Ok, great! So I get off the phone with him and check my e-mail. No e-mail from him. Check the spam folder. Nope, not here. I call him back immediately and let him know I don't have the e-mail. He sounds somewhat annoyed that I am calling him about this. Turns out he typed the wrong e-mail address and he then sends it to the correct address.
The e-mail is obviously cut and pasted. (used the salutation "Ms" when it should have been "Mr") It basically said that I needed to bring my social security card, three letters of reference, and my college transcripts.
The letters of reference needed to be from current and past supervisors. My current and past agency would not write such a letter due to agency policy and wanted DFPS to call HR. I e-mailed the DFPS HR manager who sent a highly informal e-mail back as if this was something he had never heard of before. Long story short, I was able to get the letters. (FYI - not getting them is a deal breaker)
So the morning of the interview finally arrives. I get to the building 45 mins early and find they have zero parking available. (FYI, plan for that) I find a parking spot around the corner and come in about 30 mins early.
I am greeted by a friendly member of the office staff who asks for my transcripts, social, and letters. I provide them as asked. She then asks me to sit in a chair within clear view of her computer monitor, and I got to spend the next 20 minutes watching her browse for and apply for jobs at other organizations while I fill out some paperwork that she provided me. (Should have been red flag number three)
So I then am greeted by a hiring manager who I felt was pseudo friendly who informs me that she and another supervisor will be doing my interview. So I go into a room with them for the interview. It ends up being an extremely standard STAR (situation, task, action, result) style interview. No tricky questions or anything like that. Very typical of the types of questions you would expect for this type of job.
I then ask them some questions. One of them looks like she is annoyed I have questions to ask (really?) and the other seems somewhat eager to answer them. They then concluded the interview and asked me to go take another test in another room. It was basically a written essay "What would you do in this scenario?" test.
I then said my goodbyes and left.
Interview Question – No difficult or unexpected questions. I kept my answers strictly related to past work experiences. In retrospect, it probably would have been a little better to possibly include some personal and/or college experiences. Answer Question
Reason for Declining – I have worked for the three other government agencies & two private sector corporations, and this was by far the most negative hiring experience I have encountered. I felt that there were just too many red flags. At virtually every step of the process, they had messed something up on their end and came across unprofessional and annoyed when I informed them of the problem.
Further communications with them (particularly written) also came across unprofessional. Some of their e-mails (when they couldn't answer with a form letter) literally were written like something you would expect from a high school student e-mailing a random person. Considering two of their 7 or so tests I had to take to even get the interview were essay tests designed to measure writing skills, I found this somewhat ironic.
I already have a public sector job with (actually better) benefits and very similar pay. I only applied for this job because I wanted to do something closer to social services work. However, I decided it was not worth the risk of losing my current stable job to go to an agency that had so many issues in just the hiring process alone. If this was just the hiring process, what kind of issues would I be dealing with actually working for them?
I applied online and the process took 3 months - interviewed at Texas Department of Family and Protective Services.
Interview Details – After I applied it took a couple months to be called in for an interview. I had to complete some testing and bring a good amount of paperwork with me to the interview. Interview was 2:1 and it took about an hour.
Interview Question – Something to the effect of: Have you ever had to work with someone from a lower SES? How did you handle it? Answer Question
Very Easy Interview
I applied online and the process took 5 days - interviewed at Texas Department of Family and Protective Services in December 2013.
Interview Details – Went over paperwork required then asked about 5 essay type questions regarding situations I've been in relating to the job.
Negotiation Details – NA
I applied online and the process took 3 weeks - interviewed at Texas Department of Family and Protective Services in November 2013.
Interview Details – When I initially arrived at the office there was one girl there before me but as the time of the interview got closer the more people began to show up. It was probably about 11-12 girls waiting to be interviewed. When one of the hiring managers came in she asked who was there first, second (me), so on and so fourth so it did not look to good for the ones that showed up after 8:30/late. They took us to a conference room and went in order with interviews from the person who arrived first to the last. There were about 3 or 4 hiring managers and supervisors as well. When I walked in the room to interview there was a supervisor already in the room and the hiring manager who conducted the interview which was pretty intimidating at first. Before the question process the hiring manager asked me to answer the question in a specific way before the question process began. She asked me to tell her the issue (explain a mini background to what happen) then tell her what I did to overcome/resolve the issue. Something to that effect..some questions include:
What made you apply for this position?
When was a time when you felt your work life was interfering with your personal life and how did you deal with it?
Have you ever came across someone from a lower socioeconomic status at the work place? Do you feel comfortable with being around these type of people?
Has there ever been a time where you planned something but had to cancel?
There were probably about 8-10 questions total
Negotiation Details – Non-negotiable; start off at a certain salary
I applied online and the process took 3 months - interviewed at Texas Department of Family and Protective Services in September 2013.
Interview Details – Applied online. 3 weeks later received an email to take the test. Interviewed that week and received job offer almost 4 weeks after interview.
Interview Question – Don't expect typical interview questions. They are more specific case related Answer Question
Negotiation Details – Salary is non-negotiable.
I applied online and the process took 4+ weeks - interviewed at Texas Department of Family and Protective Services in July 2013.
Interview Details – They call me to select a day for an interview and also send me an email with the information. They ask you to take you SS, three letters of professional reference, transcript and your driver's license. The interview was 1:1. First you have to fill out some paper work and then you talk to your interviewer. All questions are sample case studies questions.
Interview Question – ask you about situations that you have dealt with in life in which you have had to overcome something or deal with something.
Ask about a situation where you had had to do something that wasn't planned in your day. View Answer
I applied online and the process took a day - interviewed at Texas Department of Family and Protective Services in June 2009.
Interview Details – One interview, sample case studies, sample phone calls
Interview Question – How do you deal with difficult subject matter? View Answer
Negotiation Details – No salary negotiation
I applied online and the process took 3 months - interviewed at Texas Department of Family and Protective Services in September 2010.
Interview Details – They ask you about situations that you have dealt with in life in which you have had to overcome something or deal with something. Tell a good story and you'll be in good shape. Don't ramble though.
Interview Question – They are all pretty standard questions. Answer Question
Negotiation Details – There is no negotiation. The salaries are set by the legislature.
I applied online and the process took 6+ weeks - interviewed at Texas Department of Family and Protective Services in January 2009.
Interview Details – I applied Online. The Interview information was emailed to me. I was required to submit transcripts and recommendation letters. They do current drug test potential employees but I was not drug tested back then. I had a group interview with supervisors and PD. The interview was about 15 mins. They asked standard questions, strengths, weakness, how do you manage time etc...
Interview Question – Questions about abuse neglect, handing specific situations with hostile clients. Answer Question
Negotiation Details – None
I applied online and the process took 2 months - interviewed at Texas Department of Family and Protective Services in December 2012.
Interview Details – I applied online, and about a week later I received an email inviting me to take the employment test. It consisted of a personality test, a math test, a language/grammar/spelling test, and software test s(Microsoft Word, Excel, Outlook, etc).
About 3 weeks after completing the test, I received an email and phone call from a hiring specialist. I called to set up the interview, and it took place within a week.
At the interview, there was a hiring specialist and 2 supervisors. One of them would be my supervisor, and the other was a supervisors from another area.
The first part of the interview was informative. They told me about the position, and asked if I had any questions for them. The second part of the interview was more standard. They asked me about 10-15 questions from a list (they read each question from the list). There was minimal eye contact during the second part, as they were writing down what I said.
At the end of the interview, they asked me if I had any other questions. They did not give me a time frame for the decision, nor did I ask about it.
A week after the interview, the hiring specialist called to offer me the job---and he also let me know that he had trouble reaching my references. Of the 3 I had given him, he could only reach one. He gave me his number and told me to have the references contact him instead. I accepted the offer after being informed of the salary. I started working about 2 weeks later (so I could give notice to my current employer at the time).
Interview Question – Many of the standard questions are scenario-based. For all of your questions they want you to tell them the situation, how you handled it, and what the results were. Those are the 3 important things to touch on. Answer Question
Negotiation Details – There was no negotiation available. The salary is standard.
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