Texas Roadhouse Service Manager Interview Questions & Reviews
Getting an Interview
Service Manager Interview (Negative Experience; Easy Interview)
I applied online - interviewed at Texas Roadhouse in August 2013.
Interview Details – Asked my age; Also, when I told them I don't wear hats or headsets, they failed to mention I'd have to wear BOTH before I quit my previous job and moved out of state. Also when I tld them I needed to make $55,000/year, they agreed, but when the offer write-up came it was for $36,000+ bonus.
Interview Question – How old are you anyway? View Answer
Negotiation Details – get it all in writing, truly understand what they are offering. The medical plan is horrible.
Service Manager Interview (Positive Experience; Difficult Interview)
I applied in-person and the process took 2 months - interviewed at Texas Roadhouse.
Interview Details – I began with a phone interview with the corporate office, followed by a live interview with the Market Partner. I then took a long test measuring my personality and my integrity. I also had to submit to a background check, as well as a credit check. After I passed all of these things, I was put into a 17 week training period at a different location. I also was presented with a lengthy contract to sign. The most important to mention within the contract, is the non-compete contract. It explicitly states that I cannot work for a direct competitor for the term of 1 year after leaving the company. It further states, for the period of one year following termination/willfully leaving, I cannot work for a similar business (i.e another restaurant of any kind) within a three mile radius of my original employer.
Interview Question – You discover a friend/coworker is stealing coupons to use on future tables paying in cash, to increase her 'earnings.' What do you do? View Answer
Negotiation Details – The benefits offered were SO much better than what I had been receiving, negotiation really wasn't needed.
Very Easy Interview
Service Manager Interview (Positive Experience; Very Easy Interview)
I applied through other source and the process took a day - interviewed at Texas Roadhouse in June 2009.
Interview Details – Very, Very informal. Asked me about myself, what I like to do. I was referred, so basically, I probably skipped alot of the formal interviewing process. I do know that the usual interview process involves the Store Manager, Kitchen Manager, Service Manager, individually, two together, or all three together, but your most important interview with be with your District Marketing Partner, who is over that store, and several other stores in that territory
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