The Answer Group
The Answer Group Customer Service Representative Interview Questions & Reviews
Customer Service Representative Interview (Neutral Experience; Average Interview)
The process took a day - interviewed at The Answer Group in September 2009.
Interview Details – I was called maybe a week after I submitted my resume. I was asked to arrive 15 minutes earlier than the interview start time even though I had to wait another 30 minutes while the interviewer ran around the place lloking for paperwork. I had to sit in a room with other potential candidates while employees walked up and down the hallways cursing loudly. When my interview started, I was asked questions about the different parts of the computer and my past work experience, nothing difficult, then I was told they would be in contact in the next few days. They called about a week later to offer me the position.
- Can you name the different parts of a computer? Answer Question
- How do you handle irate customers? Answer Question
Reason for Declining – I did a web search on what the employees thought working there and actually spoke to a few employees and decided that I didnt want to deal with the 'drama' associated with this company. And I received another job offer making more money with a better hours