The Gap

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The Gap Customer Service Consultant Interview Questions

Updated Jul 29, 2014
Updated Jul 29, 2014
3 Interview Reviews

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Customer Service Consultant Interview

Anonymous Interview Candidate in Grove City, OH
Anonymous Interview Candidate in Grove City, OH
Application Details

I applied online – interviewed at The Gap in July 2014.

Interview Details

Went to open interview and interviewed with 2 people. It was pretty painless and they were very easy to talk to and with. They asked great questions that would give them a feel for your personality but also gave the opportunity for me to do the same in return.

Interview Questions
  • none of the questions were difficult.. just be yourself and answer honestly   Answer Question
Negotiation Details
I am a rehire from a previous time so I had a feel for what the pay could have been.They asked me what my desired salary was that I wanted and I told them.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for The Gap

  1.  

    Customer Service Consultant Interview

    Anonymous Interview Candidate in Rocklin, CA
    Anonymous Interview Candidate in Rocklin, CA
    Application Details

    I applied online. The process took 6 weeksinterviewed at The Gap in July 2014.

    Interview Details

    Applied online in June and they called me for a phone interview in late July. After the phone interview, (which consisted of a few questions on what I thought "good" customer service was), I was asked to come in for a group interview. The group was made up of 7 people, including myself. There were 2 HR managers and 2 shift supervisors sitting on one side of the table and the 7 of us were seated on the opposite side. They asked us about 5 questions where we had to provide specific examples about when we helped a customer, when we needed to ask a manager for help, etc. The last question was easy. It was "What is your favorite/go-to style and why?".

    Interview Questions
    • Name a specific time where you had to provide a disgruntled customer with excellent customer service.   Answer Question
    • What two outstanding qualities do you think you have that set you apart from other candidates?   Answer Question
    Negotiation Details
    Started me at $11.25 an hour and working 5 days a week. No negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 5 daysinterviewed at The Gap in June 2012.

    Interview Details

    Group interview they asked a series of behaviosr questions, didnt get the job tho

    Interview Questions
    • tell me about a time when faced with outraged customers   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview

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