The Gap Customer Service Representative Interview Questions & Reviews

4 interviews

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Getting an Interview

Getting an Interview

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Rocklin, CA
Anonymous Interview Candidate in Rocklin, CA
Application Details

I interviewed online. The process took 2 months - interviewed at The Gap in June 2013.

Interview Details

I applied Online for the Rocklin Call Center in April, I did not hear back from them until the middle of June. Then I did an over the phone interview, afterwards they asked me to come to an in person group interview. There were 4 of us total at the group interview. We were given some info about working there and then had to answer 5 questions each in depth about experience.

Negotiation Details
Did not negotiate
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for The Gap

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed in-person. The process took a day - interviewed at The Gap.

    Interview Details

    asked what you knew about current trends

    Interview Questions
    • asking about a customer yelling and what you would do and other scenarios   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I interviewed online. The process took 1 week - interviewed at The Gap in November 2012.

    Interview Details

    I was applying for seasonal position at Baby Gap.

    Starting from Nov., retail stores like Gap will start hiring people to prepare for boxing day and Christmas.

    The process was simple, apply online at gapinc and they will call you.
    This call can either be an interview with questions like (what do you know about our company? Are you into fashion industry? and others), while for me, they just ask me to go for a face-to-face interview.

    The questions asked during the interview are:
    1. What is a great customer service that you encountered?

    2. Say that you are in a store full of jeans (for example), how do you go on in convincing your customer to leave with a pair?

    The answers can be very straight forward, just follow your instinct.
    Despite of your answers, one main thing they look at is the availability, they tend to choose people who are available in the WEEKENDS !!!!

    Interview Questions
    • There are no trick questions or what so ever <see above>, so just go there with confidence and you will be fine.   View Answer
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1 week - interviewed at The Gap in September 2012.

    Interview Details

    Received a brief, but thorough phone interview asking for amount of customer service in my employment background as well as specific questions about past experiences in customer service. They do ask for specific examples.

    Was then asked to come to a group interview.

    Interview Questions
    • The phone interview was not planned or expected. I was caught of gaurd and would like to have been more prepared.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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