Glassdoor is your free inside look at The Gap Customer Service Representative interview questions and advice. All 3 interview reviews posted anonymously by The Gap employees and interview candidates.
The Gap Customer Service Representative Interview Questions & Reviews
Getting the Interview 3 Interviews
Interview Experience 3 Ratings
Customer Service Representative at The Gap
Accepted Offer – Reviewed Feb 18, 2013
Interview Details – asked what you knew about current trends
Interview Question – asking about a customer yelling and what you would do and other scenarios Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Add Employer Response
Customer Services Representative at The Gap
Accepted Offer – Interviewed in Toronto, ON (Canada) Nov 2012 – Reviewed Jan 4, 2013
Interview Details –
I was applying for seasonal position at Baby Gap.
Starting from Nov., retail stores like Gap will start hiring people to prepare for boxing day and Christmas.
The process was simple, apply online at gapinc and they will call you.
This call can either be an interview with questions like (what do you know about our company? Are you into fashion industry? and others), while for me, they just ask me to go for a face-to-face interview.
The questions asked during the interview are:
1. What is a great customer service that you encountered?
2. Say that you are in a store full of jeans (for example), how do you go on in convincing your customer to leave with a pair?
The answers can be very straight forward, just follow your instinct.
Despite of your answers, one main thing they look at is the availability, they tend to choose people who are available in the WEEKENDS !!!!
Interview Question – There are no trick questions or what so ever <see above>, so just go there with confidence and you will be fine. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Add Employer Response
Customer Service Representative at The Gap
Accepted Offer – Interviewed in Sep 2012 – Reviewed Sep 5, 2012
Interview Details –
Received a brief, but thorough phone interview asking for amount of customer service in my employment background as well as specific questions about past experiences in customer service. They do ask for specific examples.
Was then asked to come to a group interview.
Interview Question – The phone interview was not planned or expected. I was caught of gaurd and would like to have been more prepared. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Add Employer Response
Embed
- «
- 1
- »
See What The Gap Employees Are Saying Posted by employees
“I'm probably a "lifer". Great company, it would take something drastic for me to leave.”
Current Assistant Manager in Boise, ID
Pros: Employee recognition programs / rewards. Competitive pay and bonuses. Quality products with loyal customers you can get to know. Gap inc is very socially responsible, celebrates the LGBT community passionately, and does fun and quirky things for the… – Full Review `
More The Gap Ratings & Reviews ()
Worked for The Gap? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosThe Gap Photos
Interviews by Company
Salaries by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
