The Gap
3.3 of 5 1,350 reviews
www.gap.com San Francisco, CA 5000+ Employees

The Gap Sales Associate Interview Questions & Reviews

Updated Apr 12, 2014
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Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
Roseville, MN

I applied online and the process took 1+ week - interviewed at The Gap.

Interview Details – You apply online. I waited about a week before I received a call back from Gap. I was then scheduled for a group interview. Apparently they really needed people because we were all hired a few days afterwards. I received a call and the manager offered me a job. I would say that the group interview was not too difficult. She asked us to talk about ourselves, talk about an experience with customer service, and why we wanted to work at Gap. Overall, it was an easy interview process.

Interview Question – I would say all the questions were pretty basic and to be expected.   Answer Question

Negotiation Details – Offered me a wage that worked in my range and offered me hours as well. Very quick and easy.

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Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Anonymous Employee

I applied online - interviewed at The Gap in June 2013.

Interview Details – First applied online during seasonal hiring time. Depending on when you apply, they either contact you within 2 weeks, 6 months, or not at all. Contacted within 2 weeks during high-peak seasonal hiring (i.e. Christmas season). Contacted within 6 months for summer season (after I applied in December). Also have friends who were not at all contacted, though unsure of what is behind the interview selection process.

Basic behavioral group interview. After basic intros giving a little info about our backgrounds/past jobs, we were left alone for ~5-10 minutes to do one-on-one interviews with one other interviewee to hear why they believe they are qualified for the job. Once the hiring manager returned, we went around the room "advertising" why we thought our partner interviewee was qualified. I am guessing this has dual purpose to inform the manager about interviewee while also judging the presentation of presenting interviewee for basic communication skills.

Next part of group interview involved behavioral questions and other basic questions. Some included:
Why do you want to work at Gap?
What do you do to keep up on fashion trends?
When was the last time a friend asked you for fashion advice? (and explain what you responded to them)

Last part of the interview was being assigned a specific type of outfit to style (i.e. for sunny day out at the park, for ladies' night, etc.) using the merchandise sold at the store.

Called back within ~1 week that I got the job.

Interview Question – How would you describe Gap's style?   Answer Question

Negotiation Details – None, this is a minimum wage job

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Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 2 weeks - interviewed at The Gap.

Interview Details – After completing the online application, which included an assessment, I was contacted by the general manager to schedule an interview. At the interview, she was very prepared and had read my resume, which we discussed. At the end of the interview, she explained that she had roughly twice the number of candidates to interview as she had open positions. I was contacted about a week later and offered the job. Training consisted of filling out the usual paperwork, watching training videos from corporate, assembling outfits in Baby Gap, and trying on jeans to understand cut and fit.

Interview Question – What is the difference between customer service and selling?   Answer Question

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Accepted Offer

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Easy Interview

Sales Associate Interview

Sales Associate
New York, NY

I applied online and the process took 3 days - interviewed at The Gap in August 2010.

Interview Details – I feel spoiled for all other career endeavors, because this process was so quick. I applied online for the position on a Tuesday morning, got a call for an interview three hours later, went in two days later to interview, and was offered the position before I left the store. I interviewed with two managers from different departments and after was told to sit and wait for about 10 minutes. When they returned they told me which department they thought I'd fit best in and offered me the job.

Interview Question – How would you change your selling technique when dealing with a male customer versus a female customer?   Answer Question

Negotiation Details – Hourly pay wasn't negotiable, as they had a set starting rate. I did have an issue with my scheduling those first few weeks though. I made it clear to the managers when I was hired that I would be starting school in a few weeks and my availability would change, and they understood. However one of them turned their back on that once I started class, saying that my hours didn't meet store needs, and implied that my job was at jeopardy. However it ended up working out, and I stayed for nearly two and a half years.

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Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Arlington, TX

I applied online - interviewed at The Gap in July 2012.

Interview Details – Informal. They ask a few questions about yourself and tell you about your responsibilities. It's important to follow up. Sometimes they get busy or lose your application. Call them.

Interview Question – Just basic interview questions. No difficulty.   Answer Question

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Accepted Offer

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Sales Associate Interview

Sales Associate
Long Beach, CA

I applied online and the process took 5 days - interviewed at The Gap in November 2011.

Interview Details – The environment is casual and they do expect you to have a sense of fasion.

Interview Question – How do you keep up with fashion, if at all?   View Answer

Negotiation Details – No negotiation since it was a part-time job.

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Accepted Offer

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Sales Associate Interview

Sales Associate
Baltimore, MD

I applied online and the process took 2 weeks - interviewed at The Gap.

Interview Details – Interview process took about two weeks, filled out application online, was later scheduled for a group interview. The group interview was fairly easy nothing too difficult, normal questions…why gap? previous experience? I received a call back later that week for a final interview with the store manager. At that point I was already hired based on the group interview, I was asked of my availability and received an overview of the company and hourly wage, etc.

Interview Question – Nothing was really difficult, just be confident, especially in a group interview say something to stand out from the rest of the crowd.   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Costa Mesa, CA

I applied in-person and the process took 1 week - interviewed at The Gap in May 2013.

Interview Details – Group interview/Individual Interview

Interview Question – Whats your style?   View Answer

Negotiation Details – None, I accepted

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Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 1 week - interviewed at The Gap.

Interview Details – Applying, I believe, is mostly online where you fill out an exceptionally long and thorough questionnaire. Although it is long, I give them props since it gives you a clear idea on what situations you will be encountering. Interview was held in person. Manager asked simple questions on previous work experience, examples of different obstacles/challenges in the store, and how you feel interacting with customers. This is key to selling and overall satisfaction with your job. Trust me.

Interview Question – Why choose GAP over other competitive retailers in the area?   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Edina, MN

I applied in-person and the process took 5 days - interviewed at The Gap in December 2013.

Interview Details – The interview was taken in a group of four, interviewing for a seasonal position of sales associate. the group was asked questions about previous work experience as well as how to handle potential situations one might encounter through out the work day. the interviewing party was very helpful in communicating the type of responses and employees they were looking for. at the end of the interview we were told that we would get a call back in a few days which we did and they discussed availability and set up a time to come in and sign paperwork and begin orientation.

Interview Question – What was one thing that your previous employer wanted you to do differently?   Answer Question

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