The Gap
3.3 of 5 1,344 reviews
www.gap.com San Francisco, CA 5000+ Employees

The Gap Sales Associate Interview Questions & Reviews

Updated Apr 8, 2014
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Accepted Offer

Neutral Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 2 weeks - interviewed at The Gap in October 2012.

Interview Details – Applied online, got a phone call to interview in-store within 3 days of application. Interview was simple with basic questions about yourself, past work history. Received call of offer 3 days after interview and started the following week.

Interview Question – Basic interview questions. Asked to sell my current credit card to the interviewer (test to see how well you can sell a Gap Card to potential applicant)   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Costa Mesa, CA

I applied in-person and the process took 1 week - interviewed at The Gap in November 2011.

Interview Details – Pretty standard interview to determine the type of person you are. They are focused on finding inviting and customer-oriented team players. Questions are are mainly based on how one would conduct themselves given various simple/difficult retail scenarios. If you are a friendly and helpful person you should do well in the interview.

Interview Question – They ask you to give them a time that you've been dealt with a difficult situation and how you overcame it.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 1+ week - interviewed at The Gap in August 2013.

Interview Details – The interview process was fairly long but good. The videos actually help to make the employee excited to be working there. Overall a solid process.

Interview Question – No difficult or unexpected questions   Answer Question

Negotiation Details – There really was no negotiation

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 5 weeks - interviewed at The Gap.

Interview Details – I applied online and didn't hear anything for 2 weeks or something. Then I got a call to come in for an interview for the next day, i was heading out of town so I was able to push it back 2 days.

I went in for the interview and was brought into the office and went through the interview. I was asked why the gap? my style, how I keep up with fashion, good customer service vs. bad, similar to what others have posted. I haven't worked in retail for a few years so I thought I did well. My question was how long would the rest of the process take if they were to hire someone today, I was the last interview, and they said "the week after next".

After the interview they said they would call me in a few days either way since they have to complete the rest of the process. It's been almost 3 weeks now since the interview.........

Interview Question – Difference between good and great customer service. (wasn't that difficult but it through me off for a second trying to figure out how to word it)   Answer Question

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Accepted Offer

Neutral Experience

Sales Associate Interview

Sales Associate

Interviewed at The Gap

Interview Details – It was a group interview with 6 other people. the hiring managers asked a question and everyone would give a response. very laid back interview.

Interview Question – at the end of the interview we went into the store and had five minutes to pick out an outfit. we were asked to sell the outfit   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Washington, DC

I applied online and the process took 2 days - interviewed at The Gap in November 2009.

Interview Details – Invited to interview via phone call from Hiring Manager
Group interview, casual attire okay. Wear your best outfit for a day at work, being in season, fashionable, and 'Gap-chic'. This may help you stand out if you want a merchandising or supervisor position in the future.
You will all fill out some paperwork.
Some role playing in a group setting. Possibilities include:
Being prompted to push a Gap Card to a customer in given scenarios.
Being asked to suggest accessories or add-ons to a customer's purchase
Being asked to describe in detail your outfit your are wearing (another reason to wear a good 'Gap' outfit)
Be outspoken and aggressive, but not overpowering in a group setting. Gap is a team environment. Both your ability to operate well in a group dynamic and how you react to others is being observed.

Interview Question – Stand up and model/describe your current outfit. This can be a little intimidating in front of the other candidates.   Answer Question

Negotiation Details – No negotiation. Starting salary standard.

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No Offer

Neutral Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 2 weeks - interviewed at The Gap.

Interview Details – I arrived 30 minutes and i had to wait because it was a group interview. Three other people arrived and we were taken into a room with the manager and the assistant manager. Since there was 4 of us we was each partned up with somebody else and our partner told yuo stuff about them and then we had to sell to the manger why they should hire my partner. Then my partner did the same for me

Interview Question – What makes my partner fabolous?   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Seattle, WA

I applied through an employee referral and the process took a day - interviewed at The Gap in August 2013.

Interview Details – I had a friend who works at Gap that told me they were hiring. He told one of the managers that he had a friend that was interested in getting a job. I was told to call in to set up an on the ground interview. Was also told that although I already had a interview, I needed to also apply online as a formality. Showed up for an interview that lasted maybe 20 minutes. Very friendly interview.

Interview Question – Was honestly a pretty easy interview. All the questions were behavioral. The most difficult one was what would you do if there was a customer that was angry.   View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Austin, TX

I applied online and the process took 4 days - interviewed at The Gap in December 2012.

Interview Details – You fill out the application online, they'll usually call within a couple days to set up an interview. The meeting is pretty casual, they ask questions like why you want to work for Gap and how fashionable you consider yourself - the usual. In my case, they called me back the same day with an hourly pay offer

Interview Question – If I consider myself to be fashionable or not - I think I am, but what if they don't?   Answer Question

Negotiation Details – They offered the wage that I asked for - so don't lowball it on your application, ask for what you want - but be realistic. I had no retail experience and got my 8.25, so don't ask for 9 without experience, etc

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No Offer

Neutral Experience

Sales Associate Interview

Sales Associate

Interviewed at The Gap

Interview Details – love the place, the team ,the environment

Interview Question – never any difficulties   Answer Question

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