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The Hartford Claims Adjuster Interview Questions & Reviews

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Web: www.thehartford.com | HQ: Hartford, CT

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Updated Dec 6, 2011 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	67%
Neutral	33%
Negative	0%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2010 in Phoenix, AZ (took 1 week)

Discussed the different aspects of the job and the responsibilites. They also asked typical interview questions about how you are in customer service, under pressure, and how you mange you work load.

Interview Questions

Name one of your weaknesses

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2009 (took 2 weeks)

I interviewed 3 times. My first interview was with 2 supervisor. They referred me to another position that I better qualified for. I interviewed with another supervisor for that position. My last interview was with the site manager.

Be prepared to the interview, so you that you are able to answer the question shortly after it is asked. Look the person in the eye. Have creative stories to tell relevent to the question. Be relaxed.

My initial perception of the people, office, and work culture was positive. Everyone was pleasant was very welcoming.

Interview Questions

Has there been a time when had to deal with a angry customer, if so how did you handle the situation?

Answer Question

Other Details

I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Feb 2010 (took a day)

I applied on line. After the phone screen, they had me come in for a few hours to take three computer-based tests. The topics were English, Math, and Decision Making (i.e. how do you handle certain office and ethics situations?) All questions were multiple choice.

Following the tests, there was a panel interview with 2 claim managers. The interview questions were typical behavioral questions. There was also a question about dealing with difficult customers and one about demonstrating extra effort to meet a goal.

The offer came the next day, and I eventually accepted.

Interview Questions

Give an exmaple of a time when you had to deal with a difficult customer and how did you handle the situation?

Answer Question

Give an example of a time when you had to go over and above your normal duties to meet a goal?

Answer Question

Negotiation Details

I was able to negotiate about 10% more than their original offer, But I had to wait several hours for their response with the counter offer.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.