The Hartford Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (7)
- Underwriter (6)
- Director (4)
- Intern (4)
- Claims Representative (3)
- Analyst (3)
- Business Analyst (3)
- Sales Representative (3)
- Consultant (3)
- Claims Adjuster (3)
- Manager (3)
- Associate Claim Representative (3)
- Small Commercial Underwriter Trainee (3)
- AARP Customer Service Representative- Auto and Home Insurance (2)
- Physical Damage Only Auto Claims Handler (2)
- Associate Claims Representative (2)
- Technology Leadership Development Program (2)
- Customer Care Specialist (2)
- Long Term Disability Analyst (2)
- Sales Associate (2)
- LTD Analyst (2)
- Inside Sales Representative (2)
- Actuarial (2)
- Financial Analyst (2)
- Project Manager (2)
- Inside Sales (2)
- Service Specialist (2)
- Underwriter Trainee (2)
- Software Developer (2)
- Human Resources Consultant (1)
Customer Relationship Specialist Interview (Positive Experience; Average Interview)
I applied online and the process took 6 weeks - interviewed at The Hartford in June 2014.
Interview Details – I applied online, and was required to do a skills assessment within the next two days. About 3 weeks later, I received an email from a consultant for a phone interview for the following week. During the phone interview, I was offered a in-person interview for the following week. During the in-person interview, I first interviewed 1:1 with the training manager, then I did a panel interview with two different managers. I received a call about a week later, offering me the position, contingent to background check.
Interview Question – what do you feel the 3 most difficult challenges are within this position, What do you know about The Hartford (very important, I was asked during phone and in-person interview), Why should we hire you, Name a time that you had a disagreement with upper management Answer Question
Negotiation Details – The offer was not negotiable.
Technology Leadership Development Program Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 4+ weeks - interviewed at The Hartford in December 2013.
Interview Details – I first found the application for the internship on my school's career website. I completed the application in November, and was contacted shortly after by the company to set up interviews. As I was an out of town candidate, I proceeded with a short phone interview of about 30 minutes with one of the program managers. I moved forward to the next round and had an hour long phone interview with another manager and the program director in December. I was contacted two weeks later and offered the job.
Interview Question – What technology blogs do you follow, or how do you stay current in the technology field?
What is the most interesting piece of new technology you have read about? Answer Question
Negotiation Details – Not much negotiation. They give a set salary of $20/hr and then decrease it to $17/hr if you require housing for the summer.
Auto Claims Processor Interview (Negative Experience; Average Interview)
I applied online and the process took 1 week - interviewed at The Hartford.
Interview Details – Applied to Indianapolis office. Submitted lengthy application, pre-hire assessment, and extensive background check documents. Received an email for a phone interview next day, on site interview the week after. Get a call two business days later from someone in Connecticut I didn't interview with to tell me I was being referred to a different position. Someone else in Oklahoma calls 10 minutes later to tell me to re-apply and set up yet another interview for a position that pays 33% less than what I interviewed for. Found out they re-posted the position just hours after I interviewed for it.
Interview Question – Describe a creative solution you reached for a difficult problem? Answer Question
Administrative Assistant Interview (Positive Experience; Average Interview)
I applied in-person and the process took 3 weeks - interviewed at The Hartford.
Interview Details – I had my first interview with the local senior executive. He was very informative and encouraging. Once he decided to speak to me further he set up an interview with the head boss in Dallas, TX. The senior executive flew us to Dallas for the interview with the big boss. It went well. I was very nervous but they were both very nice and encouraging.
Interview Question – Tell me something you are not good at. View Answer
Negotiation Details – He asked what salary I needed and I gave him a number. He gave me another number much better than I had requested and I accepted.
Customer Service Representative Interview (Positive Experience; Difficult Interview)
I applied online and interviewed at The Hartford.
Interview Details – Behavioral-based interview. Lots of questions about "tell me about a time when" for example "Tell me about a time you dealt with a difficult customer or situation." What happened, how did you deal with it, and what was the outcome. Before the interview write down experiences from other jobs where things went great and other experiences where things did not go great and be able to tell about these things. Look on line at behavioral interview questions to help you prepare.
Interview Question – Explain your own strenghts and weakness. Answer Question
Operations Leadership Development Program Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 4 weeks - interviewed at The Hartford in July 2013.
Interview Details – Met on campus and interviewed with HR and 2 program reps. Then made it to final round interviews at The Hartford consisting of interviews with senior leaders and program reps. Did a group interview activity to see how I worked in a group. Questions where standard. They really looked for how i got along with everyone.
Interview Question – Team building activity to prioritize items if abandoned at sea. Answer Question
Very Easy Interview
Associate Claim Representative Interview (Neutral Experience; Very Easy Interview)
I applied through college or university and the process took a day - interviewed at The Hartford in March 2013.
Interview Details – Interviewed on-campus at Arizona State. Two interviews same-day, about 30-45 min each. All behavioral questions. Was really a "get to know you" type of interview. Received phone call about a week later with employment offer.
Interview Question – No technical questions. Just the generic, "tell me a time when you had to deal with an angry customer or teammate and how did you handle the scenario". Cookie-cutter questions that anyone should be able to answer. Answer Question
Negotiation Details – No negotiation.
Assistant Vice President Interview (Negative Experience; Average Interview)
I applied through a recruiter and the process took 4+ weeks - interviewed at The Hartford in December 2010.
Interview Details – Interview for officer level includes a 2 day "hokus pokus" interview / shrink exam with a PHD. Absolutely ridiculous. Amazing that they spend so much money - as it obviously doesn't work.
Interview Question – don't recall any Answer Question
Negotiation Details – Relatively easy - except that they reneged on purchasing my home after I have relocated. The real estate market was collapsing - and they refused to honor a purchase price that was extended by a 3rd party relocation company that they had contracted to work with me during my move.
AARP Customer Service Representative- Auto and Home Insurance Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at The Hartford in May 2014.
Interview Details – Applied online and had an employee referral. Received an email a few days later to set up a phone interview which was scheduled for two days after that. The phone interview was a review of the job and my qualifications, pretty easy. At the end of that conversation I was scheduled for an in person interview the following week. Went to the office the following Monday and met with a manager. The interview was a lot of behavioral questions... make sure you have some examples from previous work experience/schooling. The in person interview took an hour. Dress professionally and be ready to give examples and you should be fine. Everybody I spoke with was very nice and helped me understand the requirements of the position. I received a job offer the following day.
Interview Question – What would you do if there were no opportunities for advancement after five or six years? Answer Question
AARP Customer Service Representative- Auto and Home Insurance Interview (Positive Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at The Hartford.
Interview Details – I applied online and received an email from the recruiter to set up a time for a phone interview, which ended up being the next day. The phone interview mostly consisted of a discussion of my current and past work and how the skills necessary for those jobs applied to the current position. At the end of the interview, we set up a time for an in-person interview the following week. I was interviewed by two people, both of whom were very nice and engaging. The questions were very similar to those of the phone interview, mostly asking about skills in previous positions which would directly or indirectly translate to the new position. Understanding the importance that The Hartford places on metrics is critical. Showing that you have had experience with metrics in the past is definitely a good thing. Preparing responses to a few basic behavioral questions would be a good idea as well (e.g. what would you do if a customer called in and was angry?).
Interview Question – Nothing. It was all pretty standard. Answer Question
Negotiation Details – I received a call the day after my in-person interview with an offer. It was at the highest end in the hiring range, so I didn't negotiate.
Interviews for Top Jobs at The Hartford