The Hershey Company

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The Hershey Company Retail Sales Representative Interview Questions & Reviews

Updated May 19, 2014
All Interviews Received Offers

Getting an Interview  

67%
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Interview Experience  

37%
52%
10%

Interview Difficulty  

Average Difficulty
56 candidate interviews Back to all interview questions
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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied through college or university and the process took 2 months - interviewed at The Hershey Company in December 2013.

Interview Details – First it was an on campus interview, then I was called from a recruiter. After submitting an awkward video interview I was contacted by HR for an in person interview. Flew out to interview with district sales manager and the area sales director. Hershey pays for all of that. Then I was asked questions in a STAR format, which even after studying how to answer, I still found some of them difficult.

Negotiation Details – No negotiating available for the RSR role. Everyone is entered in at the same pay grade.


No Offer

Neutral Experience

Retail Sales Representative Interview

Retail Sales Representative

I applied online and interviewed at The Hershey Company.

Interview Details – I applied online through their website and they got back to me as soon as the next morning wanting to schedule a phone interview. The phone rang and they did most of the talking. It lasted exactly four minutes to the dot and then it was over. Asked if i was willing to relocate. I said yes but not outside of Texas. Two weeks later I received my rejection letter.

Interview Question – Why Hershey's?   Answer Question


No Offer

Neutral Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative
Boise, ID

I applied online and the process took 2 weeks - interviewed at The Hershey Company in January 2014.

Interview Details – Phone interview was OK and professional, everything else was impersonal. It was unclear as to what they were expecting since you answer questions that are prerecorded. I doubt experience matters.

Interview Question – Format of interview is prerecorded videos   View Answer


4 people found this helpful

No Offer

Negative Experience

Difficult Interview

Retail Sales Representative Interview

Retail Sales Representative
Portland, OR

I applied through college or university and the process took 2+ weeks - interviewed at The Hershey Company in March 2014.

Interview Details – Applied through a university website, then asked to apply on Hershey's website. Heard back right away about scheduling a phone interview. The phone interview was very easy and standard- no hard questions. She explained to me the job in more depth which is an out-of-home job traveling to different stores in my territory. After agreeing that the job description was okay, I was required to do a video interview within the next two days. The video interview process was very uncomfortable for me. You have 5 minutes to answer each question and then move on to the next one. There were 9 questions in total and about half were STAR format.

Interview Questions

  • Tell me about a time when you used data to support your claim when you were trying to persuade someone   Answer Question
  • What would you do and what would you say to store managers to secure a blockbuster location in a store?   Answer Question
  • Name a time you had to convince a customer otherwise   Answer Question
  • Tell me why you think you would be a good fit for this role   Answer Question
  • Tell me about a time you made a big accomplishment at work and were recognized   Answer Question


1 person found this helpful

Declined Offer

Neutral Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative
Temecula, CA

I applied online and the process took 4+ weeks - interviewed at The Hershey Company in February 2014.

Interview Details – online app followed by phone screening. I passed the phone interview & was asked to record a video interview which consisted of 9 STAR format questions. The next phase is to complete a field day, then meet with a panel of district managers. Position is offered over the phone

Interview Question – basic STAR sales questions however you must be open for relocation to be considered. I applied for a position in So. Cal and was offered a job in Nor Cal last minute. Was asked to provide 5 other location I would be willing to move to in the event that the So Cal option closes.

Also was flown out to MN in the dead of winter for my panel interview with 1 day notice. This interview process is ideal for job seekers who have a VERY flexible schedule.
  Answer Question

Reason for Declining – The territory covered over 100 miles in the middle of no where. The pay was not worth the commute and would not cover rent for any where decent or safe to live. I have my MBA and the company would not negotiate the $30k base salary but mentioned I would be eligible for overtime.
The company asked me to move to the territory in 2 weeks without providing any relocation funds despite the offer in my contract. The pressure to move so quickly and the lack of communication was a HUGE red flag. I turned down the position 1 week prior to starting . The time and money just didn't make sense.


No Offer

Positive Experience

Difficult Interview

Retail Sales Representative Interview

Retail Sales Representative
Hershey, PA

I applied through college or university and interviewed at The Hershey Company.

Interview Details – First you have a phone interview, then a video interview, then a field day, and then a face to face with the hiring manager.

Interview Question – You must be willing to relocate for this position.   Answer Question


No Offer

Neutral Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative
Chicago, IL

I applied online and the process took 1+ week - interviewed at The Hershey Company in March 2014.

Interview Details – 1st you have a telephone interview with STAR format questions. 2nd interview is Webcam they can see you, but you can't see the hiring managers and it's 9 questions and you can't change your answer. The interview sends you a list of cities that are available mind you the city you applied to is probably taken.

If you live in Chicago, IL and apply for Chicago, IL that is just a bait to get you to apply and relocate to the cities that they interviewer will tell you are available. Chicago, IL isn't even available and you applied for it. (nice trick)

Interview Question – 1) Give a time when you had to use suggestive selling to a manager how did you prepare for the call. 2) You know this position requires relocation what is your time frame for relocating. 3) Why Hershey? 4) Give an example of your most proudest accomplishment in school or on a job 5) Why are you the perfect candidate for this position...(There are only 9 questions.   View Answer


8 people found this helpful

No Offer

Negative Experience

Easy Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied through an employee referral and the process took 2 weeks - interviewed at The Hershey Company in February 2013.

Interview Details – All of the other interview reviews are spot on with regard to the process. It's all STAR format all the time with a phone screen, followed by a phone interview with District Sales, then a field day, and finally a face to face interview with Regional Mgr and 2 District Managers. What I want to do is give you the real inside scoop on this position, who they are looking for (it's extremely specific), and why you may be wasting your time if you aren't in a certain demographic.

First of all, I have a Bachelor's degree and over 14 years outside sales and merchandising experience in retail and grocery and was working in a very similar position when I met a Hershey's RSR in one of my stores I covered. We spoke for quite a while and the RSR gave me her card and told me to use her as a referral for this position as it was nearly identical to mine. I was happy with my job but decided to give it a shot as I liked the idea of a company car and just selling and merchandising Hershey's instead of the multiple products I dealt with. I applied for a position in a nearby location and went through the process listed above and thought I had done well but was sent a turndown email almost as soon as I returned home from the final interview. I was baffled as I thought I had nailed it and with my internal referral I figured it was a lock. Again, I've done this for 14 years and this wasn't my first STAR format interview rodeo. At this point I spoke with the RSR who referred me and I started to pick up on something. First, in the entire process from the RSR I met to the HR rep, to the District Manager's, to the Regional Manager, they all had one thing in common.....Every single one was female and very young. In fact, every RSR I've ever seen in the field is female and mostly early 20's. Google linkedin for "Retail Sales Rep" Hershey's and I defy you to find more than a couple male sales reps across the whole United States! The RSR that referred me sheepishly admitted that "They kind of prefer females for this position" but she still wanted me to work there because she was tired of all-girls district meetings. My interview happened to occur at the same time and place as a District Sales Meeting and as I was leaving, they were all rolling in.....All of them female and 20's. I'm not kidding. I challenge you to find more than a handful of males in this job nationwide. Also, look at the number of "not offered a position" on Glassdoor for the RSR position alone. It's huge.

So what does this all mean for you.....Well, if you're female and early twenties you better realize something about merchandising and "sales" in grocery stores. (If you're a guy, you aren't getting hired so it doesn't matter) First of all, this isn't some corporate sales gig where you wear your nice blouse and pants and shoes and just stroll into the store and sell chocolate and leave. You're going to be doing very little selling as a matter of fact. What you will be doing is going into dirty, dusty, receiving and freight backrooms, digging for your product, loading it onto a big cart, wheeling out to the store, cutting open boxes, and building displays on endcaps, action alley (aisle displays), and floorstack displays. You'll be sweaty and anything you "sell" in you'll be expected to work out of the freight and build. Also, you'll be "selling" (basically persuading to punch an order on a handheld) a revolving door of grocery department heads, Zone Managers, and Assistant Managers that really don't have much time for or like most vendors all that much. These folks don't have degrees and might not even have a GED for that matter. You'll need to establish a relationship with them though, or you aren't going to make it. Hint (they buy more from the reps that work all the stuff out and do the labor and get dirty as it makes there job easier). Basically, if you've never worked in a grocery store in either grocery, produce, or dairy/frozen, you're probably not going to like this job. Again, this ain't corporate sales. The RSR that referred me is still in the same position, 4 years later and now complains that there's no upward mobility beyond this position. And I finally found out who they hired instead of me......A 22 year old female who just graduated and whose only experience was as a receptionist for an insurance company. Go figure. Hershey's....An all girls club!

Interview Question – None really...It's all STAR format so whichever female has the best story wins....   Answer Question


Accepted Offer

Positive Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied online and interviewed at The Hershey Company.

Interview Details – Phone interview was standard interview. Asked to describe situation in which you had to overcome problem, worked as team, over came adversity etc.

Interview Question – Look up your standard interview question and you will have it covered. Very interested in your sales experience.   View Answer

Negotiation Details – Not in negotiation phsae yet


No Offer

Neutral Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied online and the process took 2 weeks - interviewed at The Hershey Company in January 2014.

Interview Details – I had one phone interview with an HR woman who had been there for 11 years. She was highly professional and straight forward. The whole phone interview last about 20 minutes, she asked me two STAR behavioral questions and then 2 open ended personal questions. She was looking for very specific examples rather than generic.

Interview Question – Could you please give me an example of when you were trying to sell a product and what were the results.   Answer Question

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