The Vanguard Group Client Relationship Associate Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 9 ratings 
“Average” Interview
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Interview Experience [?] Based on 9 ratings
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| 1–9 of 9 The Vanguard Group Interviews | Sort by |
Client Relationship Associate at The Vanguard Group
Posted Jun 2, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Charlotte, NC (took 2 days)
I found this position on my University's career website and applied. About 2 days later I received an email requesting a phone interview with a recruiter in the PA office which was set for the following week (on a Wednesday I believe). The phone interview lasted about 40 min, a few behavioral questions (Vanguard uses the STAR method to interview people). I was then asked to come in for a face to face interview at the Charlotte office the following tuesday and I was told after that interview I would hear from Vanguard a week later saying whether or not I got the job. So I went in for the interview at the Charlotte office it consisted of two hr long 1 on 1 interviews with 2 different managers. It went really well (make sure you ask the interviewer questions after they're done asking you questions and again know the STAR method). The only problem I had was during the 2nd hr of the interview the manager spoke to me as if he wanted to disuade me from working there...idk I thought that was little weird. But anyway the next week I got a call saying I got the job and I accepted!
Interview Questions
Negotiation Details
No negotiation needed. The benefits package is great. Raise after 6 months.
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted May 24, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Charlotte, NC (took 2 weeks)
I initially applied online, shortly after applying I received an email for a telephone interview with someone from PA. Had my telephone interview (behavioral questions), once I got done I was told she would like for me to have an in person interview in Charlotte where I was applying...one week later I interviewed with them on a Friday. I was telephoned on Monday with a job offer.
Interview Questions
Negotiation Details
No negotiations...the opportunity and benefits were enough.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Apr 28, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2010 (took 8 weeks)
There was a phone interview first and then I was asked to come in to HR for an interview. By 4:00 pm the same day as the in person interview, I had a job offer.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Nov 30, 2010
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2008 (took a day)
I interviewed with 5 different people, it took half the day. Know the STAR Format.
Interview Questions
Negotiation Details
was not able to negotiate
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Jul 23, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Scottsdale, AZ (took 1 week)
I was contacted to schedule a phone interview about 2 weeks after submitting my application online. The phone interview was basically 4 or 5 behavioral questions. A week later I did an in person interview. I was interviewed by two different people and in between I had a case study to work on. These interviews were also mainly behavioral questions. They have forms they work off of for the interview so you could be asked the same questions in both interviews. They tell you if you want to give the same answer though that that is okay. At the end I was given a tour of the office. Apparently they have had some employs in the past start the job without realizing they would be working in a call center and then quitting immediately, so they want people to see what it is like now. It seems like a pretty nice facility and it seemed like everyone was pretty friendly and said hello to each other.
Interview Questions
Negotiation Details
There is not really any room for negotiation. They tell you what you will be doing and how much they will pay you for it and you either accept or decline.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Jun 24, 2010
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2008 in Malvern, PA (took a day)
Interview process was very rigorous. Three back to back interviews with HR manager, Department manager and Hiring Manager. The used STAR format and was basically all behavioral questions. There was one phone interview, and then the one on one interview. Best Advice: Know the star format inside and out and familiarize yourself with off the wall questions.
Interview Questions
Negotiation Details
They offered and I just accepted. Regret not negotiating.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Jun 1, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2008 (took a day)
Interviewed on campus. Very basic, asked about background and interests, how you found out about Vanguard, why you want to work there, etc. Then got invited to Scottsdale campus for second interview, which was a series of 3 1on 1 interviews. All were behavioral with a strong emphasis on STAR format answers (Situation/Task, Action, Result), then was given a tour of the campus.
Interview Questions
Negotiation Details
Offers are usually non-negotiable, unless you have skills needed for the job, such as a license or past customer service experience.
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Aug 25, 2009
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2007 in Valley Forge, PA (took a day)
They first contact you for a phone interview, which is pretty standard. They ask a lot of simple questions that are almost impossible to get wrong. After that they invite you in for a face to face interview.
My interview consisted of meeting with three people: the recruiter, and two managers from the department and they all asked the same exact questions off of a sheet. They use something called the STAR method, which stands for Situation, Task, Action, Result. So they basically want you to think of a situation you've been in previously, tell them the task that had to be done, what actions you took and what the result of those actions were. Be prepared to come with stories of your triumphs.
Interview Questions
Negotiation Details
It's almost like working for the government, there are different pay grades and each paygrade gets a specific amount of money. There's no jealousy about one person making more than another, you basically know that everyone around you is making just about the same amount of money as you are.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Client Relationship Associate at The Vanguard Group
Posted Aug 25, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2008 in Scottsdale, AZ (took a day)
Initial phone interview; called in for a face to face interview which consisted of meeting three separate ones. One with HR, Team Leader, and a manager.
Interview Questions
Negotiation Details
Nothing was negotiated.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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