The Vanguard Group Client Service Representative Interview Questions & Reviews

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Web: www.vanguard.com | HQ: Malvern, PA

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

4.0

“Difficult” Interview

Interview Experience [?] Based on 2 ratings

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2011 (took 6+ weeks)

The first step was a phone interview with the recruiter. The following week a phone interview was conducted with a manager in the department of interest. An in-person interview was then scheduled two weeks later. The in-person interview was pretty long, lasting 4 hours, and consisted of two rounds of group interviews with local managers followed by an opportunity to talk with someone in the position of interest to learn more about their experience thus far. All in all, it was a very good experience. Communication was great and the process flowed pretty smoothly. The interviewers were all very nice and made me feel comfortable. My advice would be to know as much as you can about Vanguard, the industry and the position beforehand.

Interview Questions

Why not stay with your current firm?

Answer Question

Describe a time when you were told you could have done something better.

Answer Question

When given a spreadsheet of hypothetical accounts, you are asked to briefly review it and point items of interest you think worth looking into.

Answer Question

Other Details

The interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.

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Inappropriate?

5.0

Very Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2010 (took 8 weeks)

Applied for a Client Service Representative Position online. Received an email to schedule a phone interview with a HR representative. The recruiter asked general questions about career and former positions as well as Behavioural questions. Was subsequently contacted for a second round interview with Business Manager. Interview was conducted over the phone and lasted 45 minutes.