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The Vanguard Group Client Relationship Specialist Interview
Posted Jan 23, 2013 2013-01-23 10:19 PST
Accepted Offer – Reviewed Jan 23, 2013
Interview Details – After Applying online I was contacted to set up an initial phone screen/interview. This interview was fairly quick and basic, just checking on background and asking mostly straight forward questions. The next step was filling an employment application and scheduling an in person interview. Then in person was a series of two interviews. One being a role playing activity where you are given a scenario where there is a problem with a client of the company and you have to communicate and work out a solution. The second part is a typical behavioral interview.
Interview Question – Tell a situation where you had to explain a complex process to an individual or group, how you did so, what was the outcome, and what you would have done differently. View Answer
Other Details - I applied online and the process took 4 weeks.
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