The Zappos Family

  www.jobs.zappos.com
Work in HR? Unlock Free Profile

The Zappos Family Customer Loyalty Team Member Interview Questions & Reviews

Updated Jul 10, 2014
All Interviews Received Offers

Getting an Interview  

80%
20%

Interview Experience  

100%
0%
0%

Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
1 person found this helpful

Accepted Offer

Neutral Experience

Very Difficult Interview

Customer Loyalty Team Member Interview

Customer Loyalty Team Member

I applied online and interviewed at The Zappos Family.

Interview Details – I signed up on the zappos website to be an "insider" and right away was contacted to come to a nice cream social at the zappos hq. I posted my resume and a video cover letter on the website and went to the party to network a bit. Within a week I had received 3 emails regarding positions that they were filling and process of interviews. I did a virtual interview, a skills test, grammar test, and typing test from home. I got an email the next morning to schedule an interview. I had 2 in person interviews. One with an hr rep, one with a clt recruiter / hiring mgr. I did a mock order and answered questions about my background and work history in the first, and answered creative culture based questions in the second. All in all it was a fun process and they respond quickly. I would 100% do it again and would encourage anyone to apply.

Interview Questions

Negotiation Details – No negotiation at all. Accept or they'll give the spot to one of the other 60 candidates


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Loyalty Team Member Interview

Customer Loyalty Team Member
Las Vegas, NV

I applied online and the process took 2 weeks - interviewed at The Zappos Family in May 2012.

Interview Details – There was much back and forth through email, and the responses were within hours. I was asked questions that were more related to my life than my work history like what my favorite super hero is and why.

Interview Question – The most unexpected question was "Who is your favorite super hero and why?"   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Customer Loyalty Team Member Interview

Customer Loyalty Team Member

I applied through an employee referral and the process took 2 months - interviewed at The Zappos Family in June 2013.

Interview Details – Step one. Basic fill out job vite simple application (did NOT do video cover letter, actually had no cover letter at all)
Step two. Fill out even more information about myself and add some wacky questions
Step three. Take a typing test, needed 20wpm 85% accuracy aced that.
Step four. Write a letter to Tony Hsieh and answer recorded 60 second video interview questions
Step five. Typing skills test IN HOUSE
Step six. Interview with recruiting manager
Step seven. Interview with customer loyalty team hiring manager/human resources (not too sure)
Step eight... If you make it that far, background check
Step nine. TRAINING

very simple, IF you meet and know zappos culture and are willing to fulfill being a part of the active zappos body... If not, you aren't getting the job! (Zappos employees are like snowflakes) no two are alike.

Notes: dress yourself... NO SUIT AND TIE OR LITTLE BUSINESS WEAR.
Be yourself and own it, don't be cocky because they don't like that
If you aren't hired, don't be be bitter... It's like a relationship, if you weren't good for Zappos they probably weren't good for you either.

Interview Question – If you could throw a parade of any caliber through the Zappos office what type of parade would it be?   View Answers (26)

Negotiation Details – No negotiations, you either want it or you don't


Accepted Offer

Positive Experience

Very Difficult Interview

Customer Loyalty Team Member Interview

Customer Loyalty Team Member
Las Vegas, NV

I applied online and the process took 1+ week - interviewed at The Zappos Family in August 2013.

Interview Details – The entire interview process took about 2 weeks. I submitted my application, next day received 4 emails for online test and virtual interview, went in for 8 question test, went in for face to face interview with 3 people and another online test.

Interview Question – If you could have lunch with to people who would they be and why?   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Customer Loyalty Team Member Interview

Customer Loyalty Team Member
Henderson, NV

I applied online and the process took 4 months - interviewed at The Zappos Family in February 2011.

Interview Details – It takes a long time to go through the hiring process. In my experience I applied online, was contacted about two months later for a phone interview, then another phone interview, then flew to Nevada for a face-to face interview. Zappos as a company overall pays lower than their industry peers, but the customer service rep position actually pays a bit more than other similar call center jobs in Las Vegas. The interview process is fun because they take the pressure off. It's more like talking with friends, and they can ask some crazy questions. The biggest advice I would give would be to be yourself. Don't tell them what you think they want to hear.

Interview Question – On a scale of 1-10, how weird are you and why?   Answer Question

Negotiation Details – There was really no negotiation. They give you a contract detailing the requirements of the job, the pay, and explaining how the different shifts work and how shift bids work every few months. Basically, your'e signing saying that you can work any time of day, on any give day - even Christmas.

Worked for The Zappos Family? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.