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The Zappos Family
www.zappos.com Henderson, NV 1000 to 5000 Employees
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The Zappos Family Interview Questions & Reviews

Getting the Interview  75 Interviews

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Interview Experience  68 Ratings

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27%
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73 interview experiences
Updated May 17, 2013
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Interview Outcome:   All No Offer Received Offer

Software Developer at The Zappos Family

No Offer – Reviewed May 9, 2013 New

Interview Details – online test, online interview, and then 2-to-1 phone interview.

Interview Question – Asked me to use object oriented concepts to design a car park.   Answer Question

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Marketing Coordinator at The Zappos Family

No Offer – Interviewed in Jan 2013 – Reviewed Apr 11, 2013

Interview Details – The steps:
- Applied online
- invited to fill out a LONG application online with silly questions like how lucky are you? Super powers, etc?
-Invited to do a video interview. This is an automatic interview where you are given 5 questions and have 20 seconds to think before speaking to yourself on the camera. I personally hated this and think it is a bit of a rude way to interview people.
-Then was invited for a phone interview with a few hiring managers
-Then was invited to have an interview with a recruiter.

Overall I used to love zappos and was very excited to be given the opportunity to interview for a position at Zappos. Have said that, I did a TON of research on the company and alot of what I read, I was not Impressed with! I read stories that if you do not hang out with people outside of work, you can get fired! The pay is also terrible. They offer hourly pay and the $14 per hour is a joke! I was making that in high school and as an MBA holder, this is a joke!!!

- They also talk about on their blogs and in the zappos book that they encourage growth and promotions from within and try to aim for one every 6 month, however I was told point blank that It would be ATLEAST 3+ years before any promotion and was dismissed when I asked what the growth opportunities are within the position! THANKS BUT NO THANKS!!

Interview Question – Why Marketing? Why should we hire you for this role?   Answer Question

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Brand Partner Intern at The Zappos Family

No Offer – Interviewed in Mar 2013 – Reviewed Apr 3, 2013

Interview Details – Apply Online.
If they like you they send you another application of silly questions to get to know your personality.
If they still like you they send you a link to do a webcam interview. You can redo it up to twice which is really convenient.

Interview Questions

  • Tell us about a personal or professional experience that has really shaped what you want to do with your life.   Answer Question
  • Tell us about the last time you embarrassed yourself intentionally for fun.   Answer Question
  • What is the best compliment you ever received. Why was it the best compliment?   Answer Question
  • How would your best friend describe you?   Answer Question
  • What are some direct marketing data metrics that you would use to evaluate the impact of an online marketing campaign?   Answer Question

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Intern at The Zappos Family

No Offer – Interviewed in Mar 2013 – Reviewed Apr 2, 2013

Interview Details – Pretty brief. Just 8 questions.

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Software Engineer at The Zappos Family

No Offer – Interviewed in Feb 2013 – Reviewed Mar 9, 2013

Interview Details – This interview was for a Java/J2EE developer role. Most of the "technical questions" were the pedantic rote api memorization types of questions you'll get during almost all job interviews today. What is the difference between a HashMap and a Hashtable? Collection class ... blah blah blah. If you have memorized the Java Platform SE 6 API, just shy of 4000 classes, you shouldn't have a problem with interviewing at Zappos.

Interview Questions

  • I wouldn't call any of the questions difficult or unexpected. I rather call them, useless and/or uninteresting. Questions that could easily be answered with a single Google search or found in your IDE javadocs or within the petabyte of java code available on the web.   View Answer
  • There were also some SQL questions. e.g. If you had a table of student data and a table of student classes how would you combine them? Not join a student to his classes, simply "combine them".   View Answer

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A Position With Zappos at The Zappos Family

Accepted Offer – Interviewed in Jan 2013 – Reviewed Mar 4, 2013

Interview Details – The hiring process was long but worth it! I started the process in November by submitting my resume. I was contacted maybe 2 weeks letter to submit a video application which I did. I then completed 3 phone interviews plus an onsite interview. The onsite interview was all day and lengthy. I met numerous people who asked me questions, some of which seemed to repeat but I never answered differently. I can only say you can't fake your way into a culture such as Zappos. Either you're down to earth and humble or not. Your personality should be genuine. If you are coming in for an interview I would suggest that you be yourself and try to connect with people there not just the ones that are interviewing you. During lunch don't be afraid to speak to people and introduce yourself. They will NOT bite! But again you can't FAKE it. If you are not a people person then Zappos is not for you. If you are typically in a bad mood then I would suggest you not even apply. If you are invited to come interview onsite JUST BE YOURSELF! DO NOT and I repeat DO NOT come in a suit and tie!!! let your personality shine and come in attire that expresses who you are.

Interview Question – What weird habit do I have. If I walked into a room what would be my theme song   Answer Question

Negotiation Details – It was a great experience. If I didn't get offered the job I would have applied again!

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Technical Recruiter at The Zappos Family

No Offer – Interviewed in Feb 2013 – Reviewed Feb 21, 2013

Interview Details – 1: Online Application
2: Formal Application
3: Video Application
4: HR Phone Screen (Personality Based)
5: Technical Recruiter Screen (Personality/ Culture Based)
6: Recruiting Manager Conversation ( Personality / Culture Based)
7: Technical Screen with IT ( Didn't do this, was next)
8: Fly in all day onsite (Didn't make it this far)

Interview Question – There was nothing technically difficult, one question they asked was around creative recrutiing techniques, they were looking for something outside of the box.   Answer Question

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Junior Financial Analyst at The Zappos Family

No Offer – Interviewed in Las Vegas, NV Jul 2012 – Reviewed Feb 17, 2013

Interview Details – Submitted a video "resume" essentially, excel test, and 3 phone interviews. Was mainly focused on finding out if you could fit in with their unique culture.

Interview Question – What song would best describe you.   Answer Question

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Merchandising Assistant at The Zappos Family

No Offer – Reviewed Feb 5, 2013

Interview Details – I applied online back in November and was contacted for a video interview a few days after. That went well. Then I had a string of phone interviews, group phone interviews, etc. Each conversation was pleasant. I eventually was set to fly out with the company for an interview and a day or so later I was told they closed the requisition for the position but I was referred to their sister site for another position as a MA. I began phone interviews again...and eventually was asked to join them in person.

They paid for my travel and hotel and took me to lunch the next day (lunch was an interview). The interview was from 9 AM - 3:45 PM. I met with about 12-15 people. Honestly, everything seemed like a blur with a lot of the same questions being asked. You can definitely tell they are looking for consistency and if you would be a good fit within the company. Everyone was very friendly and everyone appeared to be happy to be there. Lots of smiles and kind words. I also took an assessment of my ability to navigate through the website, not hard at all. I was made to feel very comfortable. Overall, the entire process took about 2.5 months.

In terms of the actual offer presented to me, I was offered $13/hr with company paid benefits and food is free on site. This would be a great offer if I were recently out of college but for a twenty something it is not enough money to get by on, especially with no relocation assistance moving across country. I have legit bills form undergrad and graduate school, car note, etc. They definitely pay below the industry average especially when the MA is actually working as an Assistant Buyer. Money isn't everything but in this case it was a NO for me even if I were offered the position. I couldn't afford to take a huge risk for low pay and at an hourly rate.

I really have nothing bad to say. It's obviously very buddy buddy and you can see how maybe work ethic and merit could be overlooked if you're not BFF's with the right people. But it works for some. They all say they loved hanging out with each other after work etc.

I actually met an intern a few months back that worked here and she said work ethic wasn't valued and everyone was essentially playing a part to get by, partied all the time, kinda high school mentality, she said it wasn't a great fit for her...who knows? I can't speak to that aspect.

I wasn't offered the position and I can't say I'm too broken up about it to be honest. There's plenty of other opportunities but if you can get it and fit the specifics they are looking for you will be just fine.

Interview Question – What are your favorite curse words?
Name two ways to use a brick that don't involve labor.
Can you sell me this Blackberry over this iPhone?
Why shouldn't we hire you?
  Answer Question

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Position at The Zappos Family

No Offer – Interviewed in Las Vegas, NV – Reviewed Feb 8, 2013

Interview Details – Entire process took four entire months with six stages of interviews, and I was a local candidate. So that is one call with recruiter, one phone interview with hiring manager, one phone interview with related colleague, two online tests, then finally a 17 person interview gauntlet 3 months after initial contact. Constantly had to repeat myself throughout this all day interview. In the end they didn't think my experience was relevant enough. Would've been nice if they asked the right questions earlier in the process to figure that out rather than make me take time off of work multiple times. I think this position is still open after 1.5 years.

Interview Question – No difficult questions like you hear about from google. The only question that stumped me was domain specific "have you ever been involved in designing a _______ before" (never heard of the business phrase before) but I wasn't a traditional candidate for the role.   Answer Question

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The Zappos Family – Why Work for Us?

Why join us? In January 2012, Zappos.com, Inc. and its subsidiaries were named #11 on FORTUNE’s 100 Best Companies to Work For list. Find out why: http://www.Fortune.com/BestCompanies. And . . . we’re hiring like crazy… Full Overview

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