The Zappos Family

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The Zappos Family Interview Questions & Reviews

Updated Aug 17, 2014
All Interviews Received Offers

Getting an Interview  

74%
8%
4%

Interview Experience  

52%
22%
24%

Interview Difficulty  

Average Difficulty
142 candidate interviews
in

No Offer

Neutral Experience

Internship Interview

Internship

I applied through college or university and interviewed at The Zappos Family.

Interview Details – 1 on 1 interview and skype interview

Interview Question – If there were a book written about you, what would you title it?   Answer Question


Declined Offer

Neutral Experience

Analyst Interview

Analyst

Interviewed at The Zappos Family

Interview Details – Zappos takes an exceptionally long time getting through the interview process. It is usually a month in between each step of the application process.

Interview Question – How are you weird?   Answer Question


1 person found this helpful

No Offer

Neutral Experience

Analyst Interview

Analyst

Interviewed at The Zappos Family

Interview Details – The hiring and interview process is quite lengthy. Almost two months after I first applied for the position, I was asked to take a virtual interview. There were only four questions and the ones asked were somewhat ridiculous and had little to do with the job for which I had applied.

Interview Question – Tell us something amusing about yourself.   Answer Question


No Offer

Neutral Experience

Applications Support Interview

Applications Support

I applied online and the process took 4+ weeks - interviewed at The Zappos Family.

Interview Details – Quick response to application and quick for a schedule of a phone interview. Simple command line questions.

Interview Question – Basic command line interface interactions   Answer Question


4 people found this helpful

No Offer

Negative Experience

Technical Recruiter Interview

Technical Recruiter
Las Vegas, NV

I applied online and the process took 4+ weeks - interviewed at The Zappos Family.

Interview Details – Zappos had this position open on and off for 6-13 months. As an experienced recruiter and manager this piqued my curiosity. After all, if they have trouble getting a technical recruiter they are probably going to have problems getting technical people. I decided to evaluate their hiring process and determine if there were flaws that would prevent my success.

The answer was YES! I think Zappos has gotten lost in their "coolness" and forgotten the basics. Candidates have to have a similar experience as their customers!

Zappos started with something I like which is just a quick upload of a resume. There's nothing more frustrating than having to spend a long time on a formal application only to have it disappear in to the black hole. A week or two later I recieved two e-mails that expressed interest and asked me to fill out an application, questionaire and then do a video interview.

This is where they went astray. First and foremost if this is standard for every single job, it will explain why they can't find a recruiter and why they have even more difficulty getting technical people than an already challenging location for what they need.

It's the first of the year. I'm in recruiting. New jobs are out and I'm working 12+ hours a day and barely have time to try to get to the gym, eat and go home and sleep and do it again. I completed the application the same way I'm completing this review. Starting at 5:30AM while I'm drinking my coffee. Standard interview except 3 of those ridiculous questions that people think are sooooo progressive that come around every decade and are really just a demonstration that they don't have a grasp of the basics.

I will write the questions in the next section but let me say that every single one would indicate age and/or discriminate against over 40 workers. Seriously, how many over 40 people actually think of who their favorite superhero is? I'm more concerned about the US economy, foreign relations and how Obamacare is going to impact business and HR.

I finished the application anyway because after all, I'm evaluating them. I don't *need* a new job. I'm considering them.

The second e-mail I received asked me to complete a video interview. I found this interesting because their web site says it is option. Given that the only place I can do it is at work because I am home long enough to shower and leave and then come home and sleep I knew it was going to be some time until I could do it.... even though I had no intention. Why? Because video interviews are appropriate if you have an out of town candidate you have already phone interviewed and want to take them to the next step before paying travel costs. Outside of that, they might be using them to test technical skills but I can demonstrate those in another way. The bottom line is that video interviews lend themselves to younger people who generally look better on camera. This is just like receiving a CV from outside the US where a photo is on it. The first thing that happens in recruiting is we try to remove the photo and other personal information like marital status, age, number of children, etc.

So I stalled and waited to see if Zappos was going to be rigid on this process. They were.

Here's the rub. The questions lend themselves to younger people. Even your answers can. The videos lend themselves to younger people. In Zappos attemp to be hip and progressive, they have lost sight of the basics!

In addition, Zappos clearly isn't dealing with the reality of how job seekers behave. Those in demand aren't going to jump through a lot of hoops. They are simply going to say "next". Rigidity in a hiring process doesn't work.

I have to wonder if they know how to interview or if it would be a google-style interview which seems hip but is so 1990s!

Bottom line - too much focus on cool and hip and not enough focus on the basics. Potentially discriminatory process and deep pockets (especially now that they are part of Amazon)

Little probability of success for a Technical recruiter so I wouldn't accept the position if offered unless I ran the place and could change the process!

Interview Question – There weren't any difficult or unexpected questions but I was asked:
"If you walked into a room and your theme song was playing, what would it be an why?" I called a friend because I'm not into music most people are in to and she pointed out that the songs I like would date me (and I like music before my time too!). She suggested a song and I listened online and yes, the lyrics described me.

If you could have lunch with two people current or in the past, who would they be and why? OK, so this one doesn't necessary reflect age but since I picked to people from the past and had a salient reason why and how that was tied to what I do, I didn't mind but I did pick historical figures that younger people don't learn much about any more (unless they major in US history!)

"If you could be a superhero who and why" Really? Superhero? What am I, a 10-year old? <sigh> OK, google superheroes and figure it out.

Zappos... these interview questions started in the early 90s. They were abandoned as useless and potentially discriminatory. You may be "hip" but you clearly do not have a well balanced staff because anyone with any level of experience would roll their eyes and thing "not this again".

I wonder what it looks like inside of Zappos outside the call center. It's my guess that their average age is around 30-32, if that,.
  Answer Question


Accepted Offer

Neutral Experience

Site Merchandiser Interview

Site Merchandiser

Interviewed at The Zappos Family

Interview Details – Seven back-to-back interviews with varying amounts of people. Everyone is very friendly. Prepare to answer questions specific to core values. Dress casually.


No Offer

Neutral Experience

Intern Interview

Intern

Interviewed at The Zappos Family

Interview Details – There was a recorded virtual interview.

Interview Question – Suggestions for marketing   Answer Question


No Offer

Neutral Experience

Assistant Buyer Interview

Assistant Buyer

I applied online and the process took 4+ weeks - interviewed at The Zappos Family.

Interview Details – The total process took a month which is very time consuming. Had a series of group interviews that asked a lot of the same questions, sometimes a couple interviews a day that lasted a week. Everyone seemed very nice, got great feedback but no offer. Received an e-mail saying they were going with other candidates, wish they would have stated why.

Interview Question – Tell us a story about yourself   Answer Question


No Offer

Negative Experience

Software Engineer Interview

Software Engineer

Interviewed at The Zappos Family

Interview Details – get a phone call from Hr and receive a test. This is to use Zappos api to implement the image downloading stuff.


1 person found this helpful

Accepted Offer

Neutral Experience

Video Content Coordinator Interview

Video Content Coordinator
Shepherdsville, KY

I applied online and the process took 3 months - interviewed at The Zappos Family.

Interview Details – The hiring process takes a while. Don't stress! I applied for the job in November, had my first phone screen at the end of November and didn't start until the end of January. Nerve-racking, but well worth the wait.

Interview Question – Most unexpected part of the interview was an on-camera attack! After an hour of fun fast-finger questions (whats your favorite drink, hot or not, etc) I was taken downstairs for the on-camera interview. Just a little product description -- with about 20 people in the room! Be prepared and be yourself. If it is right, you will know.   Answer Question

Negotiation Details – Not a lot of room to negotiate. I took a large paycut, and I wasn't paid very much to begin with. Zappos' philosophy is that you should want to work there beyond a paycheck -- so don't expect to be the highest paid person around. I have heard you are able to negotiate other positions. For me, it was take it or leave it.

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