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American Express HOME BASED SERVICE - Customer Care Professional Interview Question

I interviewed in Saint Louis, MO and was asked:
"The entire process from applying online to hiring took several weeks (2-3). Most difficult questions are ones where you describe a SPECIFIC scenario, how you handled it, and detailed you exact though process, and final outcome, and if your objectives were met. This "style" of interviewing was used in several questions."
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Part of a HOME BASED SERVICE - Customer Care Professional Interview Review - one of 502 American Express Interview Reviews

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