Kaiser Permanente
3.5 of 5 1,350 reviews
www.kp.org Oakland, CA 5000+ Employees

Kaiser Permanente Cashier/Receptionist Interview Question

I interviewed in San Francisco, CA and was asked:
"The hardest questions to answers has to do with customer service. From previous customer service jobs, you learn that "the customer is always right". But that is not the case a hospital because of HIPPA. Learn what HIPPA is and scenarios that directly involve HIPPA. Kaiser Permanente is very strict about following the law. These are not customers but patients who have rights you must protect."
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