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Genentech Service Desk Analyst Interview Question

I interviewed in Redwood City, CA and was asked:
"The interview questions are all customer service type of questions. Show a good personality and an aptitude to learn if you're not technically sound. If you are, show good customer service and personality. Afterwards they decide that day on who will get hired and who won't."
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Part of a Service Desk Analyst Interview Review - one of 300 Genentech Interview Reviews

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