View All num of num See all Photos American Automobile Association (AAA) This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.aaa.com Profile Unclaimed Overview Reviews Salaries Interviews Jobs Photos Benefits 378 Reviews 400 Salaries 141 Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Representative Interview Costa Mesa, CA American Automobile Association (AAA) The most difficult is they surprise you with the testing by the interviewers, and they have you do impromptu customer care calls, they have you act as if a call came through and you make up a story as you go, they are listening to hear if you have manners, phone etiquette, can speak up and the caller will understand you when talking. Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Just be sure to speak up, close your eyes and act as if your actually on the work floor taking a call. Interview Candidate on Oct 22, 2012 Add Answers or Comments To comment on this, Sign In or Sign Up.