View All num of num See all Photos Visa Inc. This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.visa.com Work in HR? Unlock Free Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 694 Reviews 1.1k Salaries 236 Interviews 2.0k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Associate - Temp Contract Job W/Call Center Interview Miami, FL Visa Inc. The role play of Customer Service Representative vs. Angry Unsatisfied Customer Tags: behavioral, analytical See more , See less 8 Answer Add Tags Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Answer Interview Answer 1 Answer ▲ 0 ▼ If you get to this point of the interview, I would suggest to try your best and keep a calm and understanding voice as well as composure. Try to offer feasible solutions to the situation in the role-play. After all, this is to test how you are under pressure and if you do get the job, you might have to deal with people like this often. Even if you don't have previous experience with this, just think about the times when you had to contact Customer Service for any company for something that went wrong or is broken. Interview Candidate on Jul 16, 2014 Flag as Inappropriate Thank you! Your feedback has been sent to the team and we'll look into it. Oops! We're sorry but your feedback didn't make it to the team. Your input is valuable to us — would you mind trying again? Send Add Answers or Comments To comment on this, Sign In or Sign Up.